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Re: Game freezing - the sims mobile

by gingethatsims
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Original Post

Re: Game freezing - the sims mobile

★★★★ Novice

I’m using an iPhone 5s. I did delete and reinstall the game a couple days ago, but it hasn’t seemed to help.

Message 11 of 27 (468 Views)
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Re: Game freezing - the sims mobile

★★★★ Novice

best people to talk to is firemonkeys and the gurus x

Message 12 of 27 (459 Views)

Re: Game freezing - the sims mobile

★★★★ Novice

Thanks!

Message 13 of 27 (454 Views)

Re: Game freezing - the sims mobile

★★★★ Novice

SimGuruVix over on Twitter is the community manager for TSM and FreePlay, so contacting her would be your best bet x

Message 14 of 27 (447 Views)

Re: Game freezing - the sims mobile

★ Pro
@gingethatsims I play on an iPad too and my game crashes on and off all day.
Message 15 of 27 (246 Views)

Re: Game freezing - the sims mobile

Community Manager

Hey there, @JulesDarling.

 

On previous request of @SimGuruMaaike, would you be able to share your Player ID? If you have your iPad model and iOS version, that would help a lot, as well.

 

Arrenai Cat


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Message 16 of 27 (230 Views)

Re: Game freezing - the sims mobile

★ Pro
@EA_Arrenai I use an iPad Air 2 if that helps 🤔 Is my player ID the numbers or the group of letters and numbers we send as a friend request?
Thank you in advance.
Message 17 of 27 (222 Views)

Re: Game freezing - the sims mobile

Community Manager

Hey there, @JulesDarling. I understand. You can find the information on how to find your Player ID here:

 

https://help.ea.com/en-us/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile/

 

Thanks!

 

Arrenai Cat


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Message 18 of 27 (212 Views)

Re: Game freezing - the sims mobile

★ Pro
@EA_Arrenai I thought that was it! I was told not to share that in a public forum , however I am fine doing it if you believe it’s okay.
Thank you again,
Jules Darling 😊
Message 19 of 27 (205 Views)

Re: Game freezing - the sims mobile

It is okay @JulesDarling, however, you can also send it privately to @EA_Arrenai if that makes you feel more comfortable. 

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do not work for EA

 

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Message 20 of 27 (173 Views)
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