Game freezing issues

by matthewsaada
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Original Post

Game freezing issues

★ Apprentice

Every time I click any part of the game, it spends MINUTES loading each part. Also my energy spent isn't counting towards my tickets since I've done at least 8 refreshes and spent the energy but my ticket count hasn't moved.

Message 1 of 4 (419 Views)

Re: Game freezing issues

Community Manager

Hi @matthewsaada

 

On the 25th there were reports of connecting issues which may have also been causing the freezes and should be addressed now per this announcement. How are you getting on now? 


- EA_Lanna

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Message 2 of 4 (376 Views)

Re: Game freezing issues

★ Apprentice

Yep all good now. There were lots of people who had the same issue but it's fixed now

Message 3 of 4 (366 Views)

Re: Game freezing issues

Community Manager
That's great to hear, thanks for looping back in and letting us know how you are now with this @matthewsaada.

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Message 4 of 4 (333 Views)