Help us improve Answers HQ! Take Survey No, Thanks

Game freezes - some random, but one is 100%

by platzman
Reply

Original Post

Game freezes - some random, but one is 100%

★★★★ Novice

Recently I have game freezes in battle - it occured several random times, e.g. in arena right now :/, but it happened 3 or 4 times in a row in one exact situation - Heroic sith raid when I enter second phase , around the moment Sion does his first aoe, game freezes.

When i restart app and go in same phase, same team - sion aoe does not crash anything.

 

Android, device Oneplus 6T.

Message 1 of 2 (74 Views)

Re: Game freezes - some random, but one is 100%

[ Edited ]
Community Manager

Hi @platzman, I'm going to ask you to try some troubleshooting steps to see if that can fix the issue: 

 

Please let me know how you get on with those steps.

 

__________________________________________________________________________________
For STAR WARS™: Galaxy Of Heroes players: It's good to save a copy of your Player ID or Ally code for again. Sometimes we may need to locate your account to help and these codes can help us to help you. The Player ID and Ally code can only be located from inside your game so if you are locked outside you will not be able to retrieve them. I'd always advise taking down a copy of both, just in case you ever need to provide it. Standard smile
_____________________________________________________________________________________

Message 2 of 2 (59 Views)

GET SUPPORT AS YOU PLAY

Find and tap Contact Support in-game under Settings, or contact us on EA Help.

Contact EA Help

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help