Game freezes after new mid-season update (Lobby)

[Photograph_EA]

After the new mid-season update, the game freezes after 20 seconds in lobby. Can be in lobby, shop, anywhere in the game. It freezes without any possible interaction, no sound, no movement, nothing. If we quickly try to ready up, I don't get matched in ranked. Task manager does not say the app is not responding. I have GTX 1050TI and 16gb ram, only started after this last update. I've stumbled upon a possible solution - to quickly switch to fullscreen / borderless / windowed, nothing worked. Tried verifying game files, everything was verified okay. The problem is supposedly some new lobby "animation" that freezes the game.

[EA_Mari · Accepted solution]

Just dropping by to let y'all know that the team is investigating this. I will let you know if there are any updates or if more info is needed. 

Thanks, everyone for reporting and for sticking with us. 🙏

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Marked as Solution for Visibility as this is under investigation

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[5ecretsBX]

My friend is having similar issues. Any update on how to fix?

[Giang-A-Quay]

still no official reply nor solution to it, rip

[eperon_hq1]

Same here, also tried repairing the game, different settings like windowed/borderless...nothing works.

To be quite honest, this is getting old real fast: every season/major update I have to troubleshoot this game before I can actually play.

The most infuriating thing is that EA/Respawn are always very late in acknowledging that there are any issues for (parts of) their playerbase. A simple "there is an unknown issue that leads to the game freeezing - we're looking into it" would not only be the professional thing to do, but also calm down the community / those affected by the issue.

If EA/Respawn is looking for a PR/Community Manager, who actually knows what he's doing, hit me up. If they aren't looking, they should. Immediately.

[DeF3cTivECL0nE]

I have the same damn issue. The fact that no one from EA has responded to this thread is worrying, considering this bug renders the game literally unplayable. I bought the Battle pass 2 days ago and now I cant play to finish it. They should expect a BP refund request soon if they don't fix this asap. 

I have done everything possible to resolve the issue including file verification, restarts and redownloading the game entirely. Noting has changed. I cant find any fixes online either. This bug popped up yesterday on my first launch after the Double Take event update on pc. 

I don't even have time to view all the event items until the game completely freezes up and locks me out. The only time I am graced with a change of scenery is when I alt+tab in and out of the game and then I'm coming back to a black screen.

For reference to any devs that might see this: https://www.reddit.com/r/apexlegends/s/asRQUgXPMG

This is exactly what happens.

Edit: After changing a bunch of settings as advised by others in the thread, updating my GPU drivers to the 27/06/2024 release, I was able to play 3 games before the game froze and crashed again. Not to mention the game is performing significantly worse than it did before the update. I used to have little to no fps drops and now my games look like this:

[eperon_hq1]

@DeF3cTivECL0nE same, also updated all drivers that were outdated. It's always something with this game, and always nothing from its publisher/devs.

[con_mollica_senz]

My game also does this 20 seconds in the lobby and it freezes or if I can get into the game it freezes right after I get on the ship (i have 1060 8gb) 

pls fix them

[skufiq]

Game randomly freezes in a lobby and I can only cose the game by task manager. If I'm lucky and match started everyhing is fine. 

[Damned_Lag]

Same, except it doesn't take 20 seconds for me, it can be instant even, when I get the "News" popup or some time... Even got into a game once and froze after getting back to the menu from the match instantly.

[nobunagaoda998]

i dont know how it is translate into english but on russian forum we solve this with ON DYNAMIC SHADOWS (POINTED) or something, on this setting