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Game freeze

by XxLordImperorxX
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Original Post

Game freeze

★★ Apprentice

Thanks EA for not solving this issue yet

 

Is a big * having this problems in a grand arena Championship, maybe losing because of this.

Thanks again for ruin my game

Message 1 of 6 (228 Views)

Re: Game freeze

★★ Apprentice

Nobody answering (as expected)

Another screeshot very useful.

Message 2 of 6 (188 Views)

Re: Game freeze

★★ Apprentice

if my issue was about i want to spend money and I can't surely you have answered me in the first 24h

 

This board is a waste of time

Message 3 of 6 (144 Views)

Re: Game freeze

Community Manager
Hi @XxLordImperorxX,

This board is a player helping player board. It's not an avenue to connecting with the EA support team. If that's what you require; assistance from EA support, you can reach the support team by following the steps outlined in this thread: https://answers.ea.com/t5/Technical-Issues/How-to-contact-support-for-Star-Wars-Galaxy-of-Heroes/td-...

I'd recommend running through the troubleshooting steps for mobiles beforehand in case troubleshooting may help and save you a contact. Please read through the relevant steps for your device: https://answers.ea.com/t5/Technical-Issues/Star-Wars-Galaxy-of-Heroes-Basic-Troubleshooting-Guide/td...

- EA_Lanna


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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Message 4 of 6 (132 Views)

Re: Game freeze

★★ Apprentice

Yes, tickets.

 

 

And when you write a ticket they tell you to unistall the app, caché etc.

That solution that is never helpfull because it's a game problem.

That people also tell users to write here because they can't contact development department, so when there is a problem nobody is helping.

 

Nice

Message 5 of 6 (121 Views)

Re: Game freeze

Community Manager
Hi @XxLordImperorxX,

If support sent you to this board after running through the troubleshooting steps available, it may have been to flag a potential bug for tracking. The SWGOH bug board can be found here: https://answers.ea.com/t5/Bug-Reports/bd-p/star-wars-galaxy-of-heroes-bug-report-en

- EA_Lanna
Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Message 6 of 6 (111 Views)
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