Game freeze

by NoHomoThoughBro
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Original Post

Game freeze

[ Edited ]
★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1050 ti 4gb
Enter RAM memory size in GB 16gb ddr3
What is your gamertag/PSN ID/EA Account name? JohnnyCTTz
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? LOL
Which Legends were your squad mates using (if applicable)? LOL
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. LOL
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was about to select a legend
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? LOL first game of the day
When did this happen? (dd.mm.yy hh:mm) I don't know few minutes ago
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My game freezes in selecting screen right before I can select a legend the game does not register as not responding so I can't close it with task manager I can't alt tab and open the task manager that way either I used to be able to get it to close by hitting the windows key and restarting my PC because alt + f4 didn't work either now I am no longer able to use windows key because apex be like that now
What should be happening instead? I should be playing the game smh
Steps: How can we find the bug ourselves? Easy! do your jobs as developers :D

Can I copy and past? really? you sure? Thanks man! :D  My game freezes in selecting screen right before I can select a legend the game does not register as not responding so Ic an't close it with task manager I can't alt tab and open the task manager that way either I used to be able to get it to close by hitting the windows key and restarting my PC because alt + f4 didn't work either now I am no longer able to use windows key because apex be like that now 

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Re: Game freeze

Community Manager

@NoHomoThoughBro 

 

Is the game still freezing on you? Can you upload a DxDiag for us?

 

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

PC Troubleshooting

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

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