Re: Game freeze

by XxLordImperorxX
Reply

Original Post

Game freeze

★★★ Apprentice

Thanks EA for not solving this issue yet

 

Is a big * having this problems in a grand arena Championship, maybe losing because of this.

Thanks again for ruin my game

Message 1 of 6 (599 Views)

Re: Game freeze

★★★ Apprentice

Nobody answering (as expected)

Another screeshot very useful.

Message 2 of 6 (557 Views)

Re: Game freeze

★★★ Apprentice

if my issue was about i want to spend money and I can't surely you have answered me in the first 24h

 

This board is a waste of time

Message 3 of 6 (513 Views)

Re: Game freeze

Community Manager
Hi @XxLordImperorxX,

This board is a player helping player board. It's not an avenue to connecting with the EA support team. If that's what you require; assistance from EA support, you can reach the support team by following the steps outlined in this thread: https://answers.ea.com/t5/Technical-Issues/How-to-contact-support-for-Star-Wars-Galaxy-of-Heroes/td-...

I'd recommend running through the troubleshooting steps for mobiles beforehand in case troubleshooting may help and save you a contact. Please read through the relevant steps for your device: https://answers.ea.com/t5/Technical-Issues/Star-Wars-Galaxy-of-Heroes-Basic-Troubleshooting-Guide/td...

- EA_Lanna


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Message 4 of 6 (501 Views)

Re: Game freeze

★★★ Apprentice

Yes, tickets.

 

 

And when you write a ticket they tell you to unistall the app, caché etc.

That solution that is never helpfull because it's a game problem.

That people also tell users to write here because they can't contact development department, so when there is a problem nobody is helping.

 

Nice

Message 5 of 6 (490 Views)

Re: Game freeze

Community Manager
Hi @XxLordImperorxX,

If support sent you to this board after running through the troubleshooting steps available, it may have been to flag a potential bug for tracking. The SWGOH bug board can be found here: https://answers.ea.com/t5/Bug-Reports/bd-p/star-wars-galaxy-of-heroes-bug-report-en

- EA_Lanna
Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Message 6 of 6 (480 Views)