Re: Game freeze/Not responding

by OQ_GeeAiBeeKira
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Original Post

Re: Game freeze/Not responding

★★★ Novice
@EA_Blueberry if got practically same problem when i start game if got 3 options of freezing 1.connection timed out codeTongue outin or code:net 2.in picking legends at last banner 3. 2 seconds after match start game freeze i play normally until duos after i download update i cant play single match
Message 61 of 97 (638 Views)

Re: Game freeze/Not responding

Community Manager

@ghostbpcz 


Thanks for the info. Would you mind attaching a DxDiag for us?

 

How to gather DxDiag information

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Blueberry.png
Message 62 of 97 (629 Views)

Re: Game freeze/Not responding

★★★ Novice

oook i know if got pretty lame cpu but i told it before update it work fine aaand i found that in dxdiag

Podpis problému: (translate problem signature) i found that in all dxdia what are here

P1: r5apex.exe
P2: 1.0.0.0
P3: 5dba2a2f
P4: a690
P5: 67246080
P6:
P7:
P8:
P9:
P10:

Message 63 of 97 (618 Views)

Re: Game freeze/Not responding

★ Guide

ok here's my dxdiag file

Message 64 of 97 (578 Views)

Re: Game freeze/Not responding

[ Edited ]
★ Guide

ok so i think it got fixed

when i went to get the dxdiag file above i got an error "DxDiag has detected that there might have been a problem accessing Direct3D the last time this program was used. Would you like to bypass Direct3D this time?"

 

i looked online and found this fix https://www.dell.com/community/Laptops-General-Read-Only/DirectX-11-Problems/td-p/4181635 so i did that

 

i also removed onedrive and updated to windows new update that was released yesterday

 

sadly i did them all together so i can't say which did it.

 

played 5 games without a crash but if it crashes again ill report back here.

 

nevermind just crashed in a game with a predator, now im mad.

Message 65 of 97 (559 Views)

Re: Game freeze/Not responding

[ Edited ]
★ Guide

EEEEF.png

 

im sorry for spaming but i just thought that connection going up like this when the crash happens means the crash is server side and like i said before the crashes only started after the latest server patch which was to fix people punching each other during the drop ship, now probably that patch is conflicting with something which is why the game is crashing

 

also notice how the cpu doesn't go 100% like the device hung back in august/July.

Message 66 of 97 (539 Views)

Re: Game freeze/Not responding

★★★★ Novice

I did everything but today still freezing every match !! Im done !

Hope next patch will solve this problem 

 

 

Message 67 of 97 (535 Views)

Re: Game freeze/Not responding

[ Edited ]
★ Guide

@OQ_GeeAiBeeKira@g1g2_mozo@ghostbpcz


Here is a weird workaround someone suggested. And It works.
https://answers.ea.com/t5/Bug-Reports/Apex-freeze-crash-in-character-select/m-p/8419488/highlight/tr...

@EA_BlueberryCan you please pass this info to devs so it can help in debugging

Message 68 of 97 (496 Views)

Re: Game freeze/Not responding

★ Apprentice
@SpectreFang ye this way working! hallelujah! thx mate
developers thix this pls
Message 69 of 97 (469 Views)

Re: Game freeze/Not responding

★ Guide
@SpectreFang just tried it and crashed twice but i guess because my crash happens during landing or after landing by a bit rather than on character screen
Message 70 of 97 (458 Views)