Re: Game freeze/Not responding

by Yaoart
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Original Post

Re: Game freeze/Not responding

★★★★★ Apprentice
@DjHeroCreep So true, i know my pc is all good, its their servers and other things that needs to be handled.....
Its hillarious wen they sad to put paste on procesor LMFAO
Message 21 of 97 (641 Views)

Re: Game freeze/Not responding

★★★★ Novice

I've got the same issue (w/ video)

It can freeze up at any point during match setup and you have to kill the process

Message 22 of 97 (631 Views)

Re: Apex Legends Random Freeze

★★ Novice

For me it ONLY happens in the legend select, as if its having a hard time switching models or something. It never happens once I'm in the map

Message 23 of 97 (762 Views)

Re: Apex Legends Random Freeze

Community Manager

@ChickenMcNUGGERR  @CrazyPapaNay 

 

Can you include a DxDiag for us?

How to gather DxDiag information

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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Message 24 of 97 (753 Views)

Re: Game freeze/Not responding

Community Manager

@DjHeroCreep 

 

I know you said you swapped out RAM a while back, have you tried running a memory test recently? Memtest86 is a well known site. 

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Message 25 of 97 (613 Views)

Re: Game freeze/Not responding

★★★ Novice

@EA_Blueberry @Yaoart  @DjHeroCreep 

we have same problem with different setups So its not about hardware or something(-300 point for freeze xD) ITS ABOUT DUO EVENT UPDATE FIX IT

Message 26 of 97 (767 Views)

Re: Game freeze/Not responding

★★★★★ Novice
@LiilSuprreme I think same. "about due mode"
Message 27 of 97 (764 Views)

Re: Game freeze/Not responding

Community Manager

@LiilSuprreme  

 

Is it freezing at the same point in game that @Yaoart posted earlier? Looks to be happening to @DjHeroCreep  too. 

It could very well be the update, but it's important to run through PC troubleshooting steps to confirm it's not hardware related. I know it can be frustrating to go through freezing and when you're troubleshooting one step after another it can feel like all hope is lost, but we'll find a fix or make sure the teams here are notified. Thumbs up

Please include a DxDiag if you're experiencing freezing so we can get those gathered for our QA team, thanks!

 

How to gather DxDiag information

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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Message 28 of 97 (736 Views)

Re: Apex Legends Random Freeze

★★★ Novice

There it is

Message 29 of 97 (730 Views)

Re: Apex Legends Random Freeze

Community Manager

@ChickenMcNUGGERR 

 

Please update your Windows 10 build to the latest version and I see some Xbox gamer Bar errors. Try disabling that and play the game after you have the latest Windows 10 build. 

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Message 30 of 97 (722 Views)