Game errors result in two identical heirlooms not being treated fairly

[HeroJYJo]

I'm an APEX player. The thing is that between the 13th and 28th, I bought 24 iron crown treasure boxes and 3500 gold coins to buy a blood dog's heirloom (axe). At the end of the 28th iron crown event, I bought nearly 500 legendary treasure boxes to open the dagger heirloom of evil spirits. As a result, the same blood dog axe appeared again, because in the game, the blood dog can not hold two same axes, and the game does not reflect that I have a second axe, so I contacted EA online customer service in the official website, customer service also clearly and I explained that this is the result of game errors, and was surprised to tell me that I should not appear. In this case, I also inquired about my record of six purchases of gold coins, inquired that I had two axes, but told me that I would replace the second axe I lost with a small part of the metal in the game, to know that each player who opened 500 boxes was running for a rare heirloom, and the 500 legendary boxes were equivalent to 5000. There are 0 gold coins, and the 50,000 gold coins are about 416 dollars, which is used to make a small part of the metal in the game. This mechanism is absolutely unfair to the players who encounter this kind of thing. And it's not just a player I've had. I also consulted a lot of APEX players. There are also a large part of the encounter such things, everyone said it was very unfair, very angry, in the game. We spent money. And without getting what we want, there's no difference between the 500 legendary boxes and the rafting! For our many years of EA game enthusiasts, it is absolutely a heavy blow! I hope you and your team can modify this unfair mechanism. I wonder if you can see this post! But I really can't help it. I don't want to lose my love for EA games and my attitude towards EA. I just want to turn the lost axe heirloom into the evil heirloom I want. Is it so difficult? Is it fair that you can give me a small amount of metal back, and you can't give me the same value of dagger heirloom?

[ChichigamiPHLive · Accepted solution]

I've seen this happen to someone else too, I think it has to be an error in code because this game doesn't give dupes. Hopefully someone sees this and can give you the dagger.

[ChichigamiPHLive · Accepted solution]

I've seen this happen to someone else too, I think it has to be an error in code because this game doesn't give dupes. Hopefully someone sees this and can give you the dagger.

[HeroJYJo]

Thank you, friends from afar! I also hope EA can change my lost heirloom into a dagger for me.

[HeroJYJo]

Thank you, friends from afar! I also hope EA can change my lost heirloom into a dagger for me.

[4amliz]

I also met the same problem. I opened the box and opened the same heirloom.

[DragonRisky]

@HeroJYJo Just happened to me today. They pretty much told to I have to suck it up.

[HeroJYJo]

I am an APEX player. Because during the iron crown activity, I collected 24 iron crown treasure chests and also bought blood dog heirloom. after the iron crown activity, I bought 500 legendary chests to open the evil spirit heirloom. However, I did not get the evil spirit heirloom I wanted, but got the same blood dog heirloom. Because in the game, the bloodhound cannot hold two heirlooms, and the interface of the game equipment heirlooms does not show where the second heirlooms are. after seeking many online customer service, they all got the same answer, that is, you must accept it! I want to say, obviously, this is the result of a game mistake, and customer service should not push it off like this. A game is done perfectly. But its after-sales service is not good. Then the game will not last long! What is the meaning of technical team and help team? Is this the department that should help players solve their difficulties? But this kind of department found the problem but did not solve it, and pushed it off again and again! Even want to turn the family heirloom lost by the players into useless metal materials! This is an insult and disrespect to the players. The technical team can feed back metal. Why can't they feed back family heirlooms of equal value to the players? I saw the comments on EA on the website and said it was very fair, but in fact? Each game player can be divided into two categories, one is to spend money on the game and the other is not to spend money on the game. A few days ago, during the Iron Crowd event, there was a quarrel between the player who did not spend money and the person in charge of game development because he could not buy his favorite iron crown skin in the mall. EA Company has modified this mechanism and openly sells iron crown skin in stores. Shouldn't we players who spend money on games defend our rights? Isn't our money money? If our rights and interests are not protected and improved, then next time. Will players who encounter such things invest a cent in EA games? The answer is no! I hope EA technical team can modify this unreasonable game mechanism. Since we bought the heirloom in the store, we should not open the same heirloom in the legendary box! Please replace the surplus heirloom axe with the evil spirit heirloom we want! Thank you!

[HeroJYJo]

I'm an APEX player. The thing is that between the 13th and 28th, I bought 24 iron crown treasure boxes and 3500 gold coins to buy a blood dog's heirloom (axe). At the end of the 28th iron crown event, I bought nearly 500 legendary treasure boxes to open the dagger heirloom of evil spirits. As a result, the same blood dog axe appeared again, because in the game, the blood dog can not hold two same axes, and the game does not reflect that I have a second axe, so I contacted EA online customer service in the official website, customer service also clearly and I explained that this is the result of game errors, and was surprised to tell me that I should not appear. In this case, I also inquired about my record of six purchases of gold coins, inquired that I had two axes, but told me that I would replace the second axe I lost with a small part of the metal in the game, to know that each player who opened 500 boxes was running for a rare heirloom, and the 500 legendary boxes were equivalent to 5000. There are 0 gold coins, and the 50,000 gold coins are about 416 dollars, which is used to make a small part of the metal in the game. This mechanism is absolutely unfair to the players who encounter this kind of thing. And it's not just a player I've had. I also consulted a lot of APEX players. There are also a large part of the encounter such things, everyone said it was very unfair, very angry, in the game. We spent money. And without getting what we want, there's no difference between the 500 legendary boxes and the rafting! For our many years of EA game enthusiasts, it is absolutely a heavy blow! I hope you and your team can modify this unfair mechanism. I wonder if you can see this post! But I really can't help it. I don't want to lose my love for EA games and my attitude towards EA. I just want to turn the lost axe heirloom into the evil heirloom I want. Is it so difficult? Is it fair that you can give me a small amount of metal back, and you can't give me the same value of dagger heirloom

[HeroJYJo]

在归还我的匕首传家宝之前。我不会在EA上花一分钱

[HeroJYJo]

Hope EA Studio can solve the problem of duplicate blood dog heirloom as soon as possible. Give the player a dagger