Game error then ranked penalty

[10BlackKidz]

I'm just entering a match and the game freezes and kicks me out. Then when I try to reenter, it kicks me again Fooled by a "server full" then when I finally get back in, I get a penalty for abandoning a match! wtf

[MrScoofy]

Hello! Sorry to hear that you have been experiencing issues. I'd recommend trying to change servers and see if that solves the problem.

To do so, do the following.

1. Launch Apex Legends 

2. On the menu, where you must press a button to countine, click "DataCenters" in the bottom right-hand side of the screen.

3. Select another server/data center with the best Ping other than your current.

If the problem is not solved, make sure Apex Legends is allowed thru your Windows Firewall, and disable your Antivirus software if you have one.

If you're unsure on how to check and allow Apex thru your firewall, here's a tutorial: https://www.youtube.com/watch?v=eRdYYqLnjLk

If not solved, i'd recommend going trough a series of trouble shooting steps.https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Kind regards, Scoofy.

[10BlackKidz]

Is there a way O can get my rp back?  I was one game away from d3 and now all hell.

[EA_Atic]

@10BlackKidz currently no. If you lose RP there is no way to get it back out outside of just playing the game and gain the RP back.

/Atic