Game don't want to start/Crash at launch

by Gamma-Wolf-515
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Original Post

Game wont launch

[ Edited ]
★★★ Newbie

Product: Need for Speed: Unbound
Platform:PC
Summarize your bug When I hit Play in Steam, the EA Play app launches, there is a pop up, and instead of the game launching, its just closes and reopens the EA Play app. I bought the game Wednesday night, installed it and played for about an hour, and in the middle of a race the game crashed. It wouldn't reopen after that I finally paid for the $5 EA Play subscription from the Steam app on Friday night, and the game launched when I hit play from that page. I played for another hour, exited the game, and now it wont load again. When I go to my friends list, and click on a friend that is playing it, there is a "launch game" option from there. When I click on that, I get an error message that says "Your game failed to launch" and the ok button reads "Get game" but when I click on that, it takes me to the page that says I already own it.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? NA
What happens when the bug occurs? When I hit Play in Steam, the EA Play app launches, there is a pop up, and instead of the game launching, its just closes and reopens the EA Play app.
What do you expect to see? The game launches and I can play it.

my dxdiag:

 

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System Information
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Time of this report: 12/3/2022, 11:08:52
Machine name: DESKTOP-RK5D739
Machine Id: {419805CB-154A-4C9E-9494-E76B39D11469}
Operating System: Windows 10 Home 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: System Product Name
BIOS: 0405 (type: UEFI)
Processor: Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz (20 CPUs), ~3.6GHz
Memory: 32768MB RAM
Available OS Memory: 32622MB RAM
Page File: 9674MB used, 27812MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.2075 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Sound Tab 5: No problems found.
Sound Tab 6: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce RTX 3080
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 3080
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_2216&SUBSYS_38961462&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 26378 MB
Dedicated Memory: 10067 MB
Shared Memory: 16311 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Extend

Message 31 of 53 (480 Views)

game close after 10s starting it via steam (wont start)

[ Edited ]
★ Novice

Product: Need for Speed: Unbound
Platform:PC
Summarize your bug i launch the game via steam and then launch ea app and then the login window show up for like 3seconds and then close and cancel the game launch
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? start the game from steam and then the bug occurs
What happens when the bug occurs? game close immediately
What do you expect to see? the game starts like all the other ea games on steam

im using steam and own the normal edition 

the only workaround i've found for the moment is by using origin but it makes the game not working on my steam deck 

Message 32 of 53 (443 Views)

Re: Game crashes when i press play

★ Novice
@CantEscapeDeath I've got similar specs to yours, besides having a Ryzen 5 2600, as @EA_Barry mentioned, and the game crashes for me during the intro race.
Message 33 of 53 (448 Views)

Re: Game wont launch

[ Edited ]
★★★ Newbie

@lukistkeI have this same problem and i think it is because of the dogS*** EA app and there connection with steam because in my adventure of trying to get this to work i uninstalled on steam and downloaded the trail of the game through the EA app to and it launched and worked right away. if within another day or 2 i cant get this to work I am gonna request a refund because this makes no sense and i am disappointed because actually enjoyed the little bit i was actually able to play.

Message 34 of 53 (463 Views)

Re: Game wont launch

★★★ Newbie
@Shpetim_Jakupi yea I get the issue is the verification of the game through steam and the EA Play app.
Message 35 of 53 (452 Views)

wont launch after all troubleshooting

★★★ Newbie

Product: Need for Speed: Unbound
Platform:PC
Summarize your bug game doesnt launch
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? launching the game
What happens when the bug occurs? gamer blackscreens rolls back to launcher app
What do you expect to see? ea app

went through all diagnostics available from EA and the forums refreshed all drivers clean install on the game multiple times verified files deleted dx12 file never got a second folder in docs since game didnt launch 4 days in now and 80 dollars short this feels sour.

Message 36 of 53 (459 Views)

Re: need for speed unbound not downloading on my account

★★★★★ Newbie

 

I did cancel the regular game preorder, then reordered because I wanted the palace edition. So i think I'm having the same issue, except it does let me download the game however, when I go to launch, I'm in an infinitely long "launching game" screen and it will never launch

Message 37 of 53 (368 Views)

Game won't launch on PC

[ Edited ]
★★★★★ Newbie

So, I have Pre-ordered NFS : Unbound Palace edition through epic games, when I go to install the game on Epic Games Launcher, it redirects me to EA app, which is fine (I think). It downloaded fine on the EA app and it shows that I have installed the full game as well as add-ons (palace edition). But when I launch the game, it will open up my epic games launcher again (which I think might be fine),  but when I wait or go back to my EA app it is in an infinitely long "launching game" screen. At first I went to live chat to see if they could resolve my issue, the advisor was helpful but my issue wasn't solved, after reinstalling the game, verifying files, reinstalling C++, Clearing launcher cache, reinstalling launcher, making sure my drivers are up to date and are clean installed, making sure my system is above minimum/recommended requirements, deleting certain files (PcDX12) restarting PC and basically doing every possible troubleshooting I could find on the internet. Nothing changed. 

 

There is one issue that I saw on the forum by @Alameen25 that kind of has a small similarity to mine. We both have in common that we cancelled the preorder and then repurchased it to play.

For me, I originally pre-ordered the regular edition of NFS: Unbound. Then, later on cancelled it because I wanted to preorder the NFS: Unbound Palace Edition. I'm not sure this has anything to do with me being able to launch it, But I'd rather take a shot in the dark then no shot at all.

 

If someone has something they think I can try (that I maybe haven't tried already), I will either give it a shot or tell you that I've already done it. Hopefully someone at EA can fix this because I spent money and have been waiting for this game for 2 years just to not be able to play it.

 

Thanks.

Message 38 of 53 (471 Views)

Re: Game Crashes on Start/Won't Launch [PC, Steam]

Community Manager
Hi @atlCou, Just to be sure, You own the game on Steam? It should start EA app and then start the game up. I assume nothing happens when you press play after it jumps to EA app and no errors?

/Atic
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Message 39 of 53 (453 Views)

Re: Game Crashes on Start/Won't Launch [PC, Steam]

★★★ Newbie

Good morning. I to am having the same problems and tried everything. Do we have to purchase the game from ea because I purchased it from steam. I was on reddit and a lot of people are dealing with the same issues. It launches but when I click on story mode, it stays on the black screen. I hope this is something yall can fix really soon because the game is not working on pc's. Thanks.  Ps. I requested my money back from steam for the game because it's really aggregating 

Message 40 of 53 (442 Views)

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