Game don't load

[LindsOctober]

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) HUAWEI mate 20
OS Version Android
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? My game won't load
What do you expect to see? My game to load so I can play
Connection Type Wifi
Please select your region
Country South Africa

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My game doesn't load. It keeps saying where's the network. 

[SalixCat · Accepted solution]

@LindsOctober 

Unfortunately this is an issue that we can't help you fix from the forums. In order to get help, you need to contact an EA advisor.

Since you are not able to open your game app, please use the following link to send in a ticket: https://help.ea.com/en/contact-us/new/?product=the-sims-mobile 

[SalixCat · Accepted solution]

@LindsOctober 

Unfortunately this is an issue that we can't help you fix from the forums. In order to get help, you need to contact an EA advisor.

Since you are not able to open your game app, please use the following link to send in a ticket: https://help.ea.com/en/contact-us/new/?product=the-sims-mobile 

[LindsOctober]

@SalixCat Thanks