Game doesn't launch at all, no error

by DDevla
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Original Post

Accepted Solution

Game doesn't launch at all, no error

[ Edited ]
★ Apprentice

After recent update, when I start the game, after the EasyAntiCheat screen dissapears, its shows the hourglass on the mouse for a few seconds then nothing. When I check Task manager it shows r5apex.exe is stuck at 181-184 mb memory usage, 0-0.9 cpu usage and no i/o activity. Even after waiting or force closing the app, it shows no error and I can't seem to find any error log anywhere (or I'm just blind).

 

I have tried:

  • Game repair
  • Reinstalling the game
  • Reinstalling the game on Origin and Steam as well
  • EasyAntiCheat Repair
  • Updating GPU driver
  • Updating c++ Runtime
  • Disabling Windows Firewall/ Defender
  • "Clean boot"
  • sfc /scannow

Setup:
Intel I5 3470
Nvidia Geforce GTX1050
10GB DDR3 RAM
Win 10 x64 Pro 1709 build

Message 1 of 21 (1,184 Views)

Accepted Solution

Re: Game doesn't launch at all, no error

[ Edited ]
★ Apprentice

Okay, fixed it!
Just for funz I installed the Nvidia driver like I normaly would on the fresh 1709, with NVCleanstall and I got the same problem that I have on my main pc, but now it also gave me an error code (Finally). So I removed it and munually striped the Nvidia driver and everything was working again. Did the same thing on my main PC but I used DDU just for safety measures, and the game finally started.

Conclusion:
F*ck me for being a performance freak and using 3th party&non proprietary softwares and also kinda f- easyanticheat for not giving me an error log in the first place.

Special thanks to @wolf109909 and @EA_Illium for helping me!

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Message 20 of 21 (1,432 Views)

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Re: Game doesn't launch at all, no error

Community Manager
@DDevla To confirm is everything on your device up to date, I know you listed you have an i5, but the DxDiag is not showing a processor (top section).

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Message 2 of 21 (1,118 Views)

Re: Game doesn't launch at all, no error

★ Apprentice
@EA_Illium Sorry my bad. Updated the DxDiag.txt
Message 3 of 21 (1,112 Views)

Re: Game doesn't launch at all, no error

★ Apprentice

@EA_Illium

UPDATE:
After searching for a while, I found program called Process Monitor witch allows you to log file system, Registry and process/thread activity.
After scanning, I saw a sh*t ton of failed call to the DNS Client service, it was disabled. After re-enabling it, the problem changed.


New Problem:
After opening the game it hangs for a few minutes then crashes. On the taskbar it shows a yellow error triangle named "Easy Anti-Cheat". If i click on it, it disappears.
Still no error/log files.

I'm going to get one of my friend's log whose game is working and compare the differences, maybe i can find something useful, until then this is all i have.
I attached the logs they are .csv files you can open them in excel with comma as a separator. (I had to name them .txt becuse I can't upload .csv file here)

Message 4 of 21 (1,067 Views)

Re: Game doesn't launch at all, no error

Community Manager

@DDevla To check do you have any security software to allow Origin and Apex through? Also are you running any other programs in the background when trying to play?


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Message 5 of 21 (997 Views)

Re: Game doesn't launch at all, no error

★ Apprentice

@EA_IlliumI dont use any antivirus software, firewall is disabled, windows defender is also disabled. Sent a PS of my usual processes when playing, image is made by Process Hacker, but I tried uninstalling that as well as the modded Discord(Lightcord) cause I know some anti-cheats doesn't like those, but makes no difference.

Message 6 of 21 (983 Views)

Re: Game doesn't launch at all, no error

Community Manager

@DDevla Can you launch your PC in Clean Boot and see if this makes a difference?


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Message 7 of 21 (940 Views)

Re: Game doesn't launch at all, no error

★ Apprentice

@EA_IlliumAs stated in the OP I tried Clean Booting my PC, but that was before the recent update, so I tried it again but nothing changed.

Message 8 of 21 (911 Views)

Re: Game doesn't launch at all, no error

★★★★★ Apprentice
@DDevla Hi! I had this issue from time to time. this usually made me wait for 10mins to show the window or it just disappears. later I realized it's kinda related to Origin. try to launch the game with Origin cache cleared. do this: remove "%appdata%/Origin" and "%localappdata%/Origin".
Message 9 of 21 (905 Views)

Re: Game doesn't launch at all, no error

★ Apprentice

@wolf109909 Thank you for the help, but unfortunately It didn't solve my problem. Also when I first encountered the issue I removed Steam, Origin and Apex as well with Geek Uninstaller, it removes the access BS that some programs leave behind, like the files in %appdata%/registry.

Message 10 of 21 (900 Views)