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Game crush in Career mode or kick-off - FUT mode working just fine

by GenoFifa2020
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Original Post

Game crush in Career mode or kick-off - FUT mode working just fine

★ Novice

Hi! 

 

Each time I'm trying to launch a game in career or kick-off the game stops and closes. Everything is working well in the menu - this is happening when I press start the game (after the worm-up).

In FUT I don't encounter the same behavior... 

 

I've tried:

- DirectX change in Fifa files (0 to 1)

- GPU drivers update & delete and update

- Windows 10 updates

- Xbox controller for PC firmware update

- Origin - My games library - repair  

 

In Windows event viewer I see errors like: failed with 0x57 retrieving appmodel runtime

 

I run the game on PC (AMD Threadripper, RX 5700 XT, 32 DDR4) 

Xbox controller - for PC with wireless adapter 

Origin platform. 

 

Message 1 of 8 (149 Views)

Re: Game crush in Career mode or kick-off - FUT mode working just fine

Community Manager
Hi @GenoFifa2020,

Sorry to hear it, can you tell me how many threads your CPU has? We've seen some reports of crashing on CPU's with more than 16 threads that we're currently investigating.
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Message 2 of 8 (118 Views)

Re: Game crush in Career mode or kick-off - FUT mode working just fine

★ Novice
@EA_Cade 8 cores/ 16 threads
Message 3 of 8 (105 Views)

Re: Game crush in Career mode or kick-off - FUT mode working just fine

Community Manager
Hi @GenoFifa2020,

Have you ensured that you have fully updated Windows 10? I see that you mentioned it before, but you may want to install any optional updates you've opted out of as well.
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Message 4 of 8 (92 Views)

Re: Game crush in Career mode or kick-off - FUT mode working just fine

★ Novice
@EA_Cade I've installed the optional updates too and still the same behavior... Each time I'm starting a game in kick-off and career, it immediately crushes the app - it's frustrating now... I can't play with my friends (I have only the co-op solution... in FUT).
Please tell me what other system details you need for a complete diagnostic... Or how to proceed.
Message 5 of 8 (85 Views)

Re: Game crush in Career mode or kick-off - FUT mode working just fine

Community Manager
Hi @GenoFifa2020,

Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo
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Message 6 of 8 (82 Views)

Re: Game crush in Career mode or kick-off - FUT mode working just fine

★ Novice

Attached

Message 7 of 8 (57 Views)

Re: Game crush in Career mode or kick-off - FUT mode working just fine

Community Manager
Hi @GenoFifa2020,

I'm seeing some crashes in there related to WLANExt.exe, Armoury Crate and Corsair Link, you may want to ensure they are fully updated. Have you also tried a http://bit.ly/Clean_Boot to see if this persists?
Aljo.png
Message 8 of 8 (39 Views)
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