Game crashing

by Tonic_Bionic
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Original Post

Accepted Solution

Game crashing

★★★★★ Novice

Ive searched everywhere and tried everything but i cant figure this out. I can get in backyard battleground just fine but if i try to do any garden ops, multiplayer anything like that, the save taco appears at the bottom right of the screen and the game crashes.  I had the trial for 8 hours and it never crashed and 2 to 3 hours after purchasing no problems but now it does. crash report

 

Source
Plants vs Zombies™ Garden Warfare 2

Summary
Stopped working

Date
‎6/‎20/‎2018 2:24 PM

Status
Report sent

Description
Faulting Application Path: F:\Games\Plants vs Zombies Garden Warfare 2\GW2.Main_Win64_Retail.exe

Problem signature
Problem Event Name: BEX64
Application Name: GW2.Main_Win64_Retail.exe
Application Version: 1.0.8.0
Application Timestamp: 58f67bc8
Fault Module Name: StackHash_b9eb
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_98_FROM_ntdll+0x000000000009AA04
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 1033
Additional Information 1: b9eb
Additional Information 2: b9eb38a78e58426833bfbf4bc6c33503
Additional Information 3: 7593
Additional Information 4: 7593ad4d12f653ff7ffce7071cbc3355

Extra information about the problem
Bucket ID: e30c91d0dc84e951d95bdd8bb671b5be (1827297665959966142)

Message 1 of 5 (733 Views)

Accepted Solution

Re: Game crashing

★★★★★ Novice

Uninstalling and reinstalling origin seems to have fixed the problem. There was an issue with Origin Client Service not being able to start so if anyone else has this issue, try this fix. Will report back if crash happens again.

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Message 3 of 5 (840 Views)

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Re: Game crashing

★★★★★ Novice

Also specs are 7700k, GTX 1070, 16 GB DDR4 ram

Message 2 of 5 (732 Views)

Re: Game crashing

★★★★★ Novice

Uninstalling and reinstalling origin seems to have fixed the problem. There was an issue with Origin Client Service not being able to start so if anyone else has this issue, try this fix. Will report back if crash happens again.

Message 3 of 5 (841 Views)

Re: Game crashing

Community Manager

Please do, and sorry that we didn't get back to this post earlier. It's interesting that the Origin issue would manifest at that time rather than when you boot into the backyard battleground, this is good info. 


Thank you. 

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Message 4 of 5 (649 Views)

Re: Game crashing

★★★★★ Novice

That's OK, I'm just glad it was figured out. I'm going to mark this as solved as i played all yesterday with no problems and just tried again before coming here to make sure it still works and everything is still good.

Message 5 of 5 (643 Views)