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Game crashing with Llama Zoom

by CCRichards99
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Original Post

Game crashing with Llama Zoom

★ Novice

My game just started crashing as I am in the middle of trying to complete llama zoom.  I am playing on iPhone 11 and just updated the app yesterday when this started. 

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Re: Game crashing with Llama Zoom

★ Novice

I’ve updated my phone software as well, and now I can’t even open the game.  I’m level 60 and am afraid to reinstall as I’ve spent a ton of money on this.

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Re: Game crashing with Llama Zoom

Hero

@CCRichards99 

Unfortunately this is an issue that we can't help you fix from the forums.

 

Please follow these directives:

 

    • You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.
    • If you have issues accessing your game, there is an alternative for you. Make sure to provide your Player ID when explaining your problem, will make things faster!

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