Game crashing for no known reason

[AGrimWolf562]

Every time i try to play Apex i am able to play for a different amount of time (sometimes it will be 1 game other times it will be 3) but while i'm playing it will freeze my whole PC to which i then have to restart it. I have already updated all drivers, uninstalled and reinstalled and repaired game files twice. I have contacted EA and it wasn't much help so if anyone else has any ideas let me know 

[EA_Kent]

Hey @AGrimWolf562. 

Could you send us a DxDiag when you've got a chance? For more details on how to grab one check out the EA Help site. 

Please attach the file to this thread once you've been able to bring it up. Thanks!

/Kent

[AGrimWolf562]

Here

[EA_Kent]

@AGrimWolf562 

Got it, thanks!

When you have a chance could you try setting up a Clean Boot on your PC to see if that helps at all with the crashes? If there's something else running on the PC that could be causing this that may help get around it. 

For more details on how to set up a Clean Boot check out the EA Help website. Let me know how that goes when you can. Thanks again. 

/Kent

[AGrimWolf562]

I did this and it did not work

[EA_Kent]

@AGrimWolf562 

Thanks for giving it a shot. 

Do you have Apex Legends installed on the same drive as the Origin client itself, or is it on a different storage device? If it is on a different drive can you try moving it over to the same drive to see if that helps? I've seen some cases where having the client installed on a different drive can cause some weird issues. 

/Kent

[AGrimWolf562]

They are installed on the same drive