Game crashing after Holiday Celebration Update December 14, 2020 [ Edited ]

[SalixCat]

If you experience that your game crashes after last update, please notice that the team already are aware of this issue and investigating in order to find a solution.

SimGuruAlana posted this on Twitter some hours ago:

https://twitter.com/SimGuruAlana/status/1338695880975634432

Hey Simmers, the team are aware that some player's games are crashing when they open their game. The team are looking into it!

— SimGuruAlana (@SimGuruAlana) December 15, 2020

You can try basic troubleshooting steps described on the link below. 

https://answers.ea.com/t5/Technical-Issues/Info-Basic-troubleshooting-steps-for-The-Sims-Mobile/td-p...

If nothing helps, please comment on this thread. What is the brand, model and OS version of your device?

[cjkxxf1mnqrn]

@SalixCat I already did but its not working..i even installed it to another phone,again, its not working

[meredith_mur_mur]

@cjkxxf1mnqrn Hi! I have the same problem and nothing helps.

[meredith_mur_mur]

@SalixCat Hi! I did everything according to the instructions, it doesn't help. What to do?

[sisclaudia63]

Anyone having problems since latest update 15th December  2020. I cant open game as wont load 

[sisclaudia63]

@cjkxxf1mnqrn I've done same thing not sure what else to do

[sisclaudia63]

I've tried everything  it's now waiting and see if there's something else EA origin  can do

[dbee_twenty-3]

Hi! I encountered the same issue on both my IOS devices: I launch the app, it loads for a few seconds, then just quits itself. Tried reinstalling and all but still no luck

[Axs569Sxa6253]

I am having the same problem . i have tried every step in the trouble shoot guide. 

[amandamck]

Hi, I'm having the crashing issue on startup after the update.  I can grab the event log/stack trace off my phone after the crash if that would be of use to a developer at EA (unless you guys already know what the issue is).