December 2020
@SimGuruAlana we need you to fix this promptly as this is frustrating for us players.
December 2020
I have attempted the trouble shooting tips multiple times. I’m still unable to get on to the treasure hunt prize screen, unable to go to my other lots and unable to go into izzys outfits without the game kicking me out
December 2020
December 2020
December 2020 - last edited December 2020
@lauricejiezel are you on Android?
There has been several updates for Android. I have experienced that the game app appears to be up to date when I search on Google Play.
I find updates when I follow the procedure described here:
https://support.google.com/googleplay/answer/113412?hl=en
January 2021
My game crashes after an ad plays when finishing an event, usually when I start the game it happens the first sim I start with and the first ad I watch in an STS. Could possibly be an orientation lock issue as I’ve noticed the ads sometimes changing orientation when they play, after the ad plays the game finishes the event and the game is frozen after text box disappears. Never changed orientation before update that I can remember.
playing on iPad current generation iOS.
January 2021
This is still happening for me now with the winter wonderland event
January 2022
After the update my game will not open, it crashes almost immediately after trying to log into Game Center. I’m playing on an iPhone
January 2022
Hey @q2zh50ozgdg2,
This thread is quite old and was originally created for a specific situation that's since been resolved.
If you're running into a new issue please feel free to create a new topic if there isn't a more recent thread on the situation, thanks!
Closing this one to prevent additional necroposting.