Re: Game crashing after Holiday Celebration Update December 14, 2020

by janacaja
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Original Post

Re: Game crashing after Holiday Celebration Update December 14, 2020

★★★★★ Novice

@SimGuruAlana we need you to fix this promptly as this is frustrating for us players.

Message 101 of 110 (1,127 Views)
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Re: Game crashing after Holiday Celebration Update December 14, 2020

★★★ Newbie

I have attempted the trouble shooting tips multiple times. I’m still unable to get on to the treasure hunt prize screen, unable to go to my other lots and unable to go into izzys outfits without the game kicking me out 

Message 102 of 110 (1,097 Views)
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Re: Game crashing after Holiday Celebration Update December 14, 2020

★★★ Newbie

My game keeps saying "please update" When i already updated it a thousand times😞😞😞

Message 103 of 110 (1,086 Views)

Re: Game crashing after Holiday Celebration Update December 14, 2020

★★★★★ Newbie
@lauricejiezel Same. I updated the game, I go into the game and require an update. What now?
Message 104 of 110 (1,079 Views)
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Re: Game crashing after Holiday Celebration Update December 14, 2020

★★★★★ Newbie
@meredith_mur_mur I tried again to remove the app and install it again. Now everything works! Thanks!!!!
Message 105 of 110 (1,073 Views)

Re: Game crashing after Holiday Celebration Update December 14, 2020

[ Edited ]
Hero

@lauricejiezel are you on Android? 

 

There has been several updates for Android. I have experienced that the game app appears to be up to date when I search on Google Play.

 

I find updates when I follow the procedure described here:

 

 

UpdateAndroidManually.png

 

https://support.google.com/googleplay/answer/113412?hl=en

 


CCP Hero Banner - Blue.png



 No trabajo en EA.    

Message 106 of 110 (1,056 Views)
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Re: Game crashing after Holiday Celebration Update December 14, 2020

★ Guide

My game crashes after an ad plays when finishing an event,  usually when I start the game it happens the first sim I start with and the first ad I watch in an STS. Could possibly be an orientation lock issue as I’ve noticed the ads sometimes changing orientation when they play, after the ad plays the game finishes the event and the game is frozen after text box disappears. Never changed orientation before update that I can remember.

 

playing on iPad current generation iOS. 

Message 107 of 110 (938 Views)
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Re: Game crashing after Holiday Celebration Update December 14, 2020

★★ Novice

This is still happening for me now with the winter wonderland event 

Message 108 of 110 (879 Views)
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Re: Game crashing after Holiday Celebration Update December 14, 2020

★★★ Newbie

After the update my game will not open, it crashes almost immediately after trying to log into Game Center. I’m playing on an iPhone 

Message 109 of 110 (480 Views)
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Re: Game crashing after Holiday Celebration Update December 14, 2020

Community Manager

Hey @q2zh50ozgdg2,

 

This thread is quite old and was originally created for a specific situation that's since been resolved.

 

If you're running into a new issue please feel free to create a new topic if there isn't a more recent thread on the situation, thanks!

 

Closing this one to prevent additional necroposting. 

Mako.png
Message 110 of 110 (472 Views)