Game crashing after Holiday Celebration Update December 14, 2020

[FJanna0407]

I experienced crash upon launching the game.

My device is iPhone 7 Plus. iOS version 14.2

[EmilyG199]

I am still having this problem over 20 hours later. I am very frustrated at this as it's the treasure hunt event which is already hard to complete. I am playing on android Samsung galaxy s10. Android version is 10. I have contacted ea help directly through facebook, providing them with my player ID and they said they would fix this issue but it still is yet to be resolved. I hope, as there are many of us experiencing this issue, we will be given the opportunity to receive more time to complete the treasure hunt event as we have been disadvantaged. 

[jgcjgamer]

Mine was working fine until I tried to attend a party 50 minutes ago.

Since then it tries to load but crashes.

Im using an iPad 5th gen software 14.2

I’ve followed the trouble shooting guide and done everything suggested except deleting and reinstalling app because I’m worried I’ll lose my progress.

[rosborne19]

@SalixCat Same problem for me too! Been 24 hours now and I haven’t been able to log in since I updated the app. Tried both iPad and iPhone and every step, but nothing ☹️
Apple IPhone 8,

[noxiousserpent88]

I have a Pixel 3a, and my update worked fine from about 6:00pm last night until 3:00 pm today--I attempt to open the app and it crashes. Restarting my phone did not help.

[SalixCat]

@EmilyG199 @noxiousserpent88 @rosborne19 @jgcjgamer @FJanna0407  and everyone else on this thread, please read last news from @SimGuruMegz :

https://twitter.com/SimGuruMegz/status/1338971338434695169

Morning Simmers! 💚 We're working on a fix for the app crashes that have been happening, but in the meantime - here is our latest list of bugs we squashed that made it into our Holiday Celebration update! 🎄 #TheSimsMobile https://t.co/Rwwcb8vV29

— SimGuruMegz (@SimGuruMegz) December 15, 2020

[amandamck]

@SalixCat Me too, Android - Samsung Galaxy Note 20 ultra, latest build. Crashes just after the splash screen.

[ausenseiter9]

I have this problem too since 12 hours ago...

[kbloxton]

Me too. It's getting old.

[christyearl99]

I did all the steps given and to no avail it's still not working for me. It still kicks me out from the game. Please help me.