Game crashes when trying to open it

by TheHighGround_94
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Game crashes when trying to open it

★★ Novice

Product: Star Wars Battlefront II
Platform:PC
What is your issue related to? Origin app
Summarize your bug: Game won't open when I click it. It gives me an error message instead.
What is your gamertag/PSN ID/EA Account name? TheHighGround_94
How often does the bug occur? 100% of the times
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 06/17/2019
What time did you see the bug?

In what game mode did the bug occur? 
What is your time zone? 
Steps: How can we find the bug ourselves? Not sure how, but I just try to load the game and it crashes with an error.
What happens when the bug occurs? The game doesn't open. It simply gives me an error message (Invalid license. Reason code = Missing DLL: [msvcp140.dll]  Error : 0x7E.)
What do you expect to see? My game opening properly again
Please select your region: South America
AMD or Nvidia Model Number: GTX 1060

 

My windows is up to date, as well as my GPU drive. I've tried selecting the repair option and rebooting my laptop but there were no results.

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Accepted Solution

Re: Game crashes when trying to open it

Community Manager (retired)

Hey @TheHighGround_94 

 

It seems that your PC is "struggling" with one of the security updates Wondering

 

Could you please read this article and try to reinstall the appropriate packages?

 

/Ataashi

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Message 2 of 2 (288 Views)

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Re: Game crashes when trying to open it

Community Manager (retired)

Hey @TheHighGround_94 

 

It seems that your PC is "struggling" with one of the security updates Wondering

 

Could you please read this article and try to reinstall the appropriate packages?

 

/Ataashi

Message 2 of 2 (289 Views)