Game crashes regularly SWGOH

[deadant61]

Since the Conquest update my SWGOH game crashes after about 10 minutes.  Ive uninstalled and reinstalled and made sure my phone has enough spare memory.  Ally code 663 575 481. Im losing TW battles Fleet, Arena and other guild events that mean losing out on progress for guuld. Can you help? 

[EA_Lanna · Accepted solution]

Hi @DarkJedi00,

If you feel this a bug, a bug report would be my recommendation here after trying the troubleshooting steps. The troubleshooting will still help to rule out some potential causes for some bugs. I've linked the 'create a bug report' link above in my earlier message.

- EA_Lanna

[DarkJedi00]

I’ve experienced the same thing, in the middle of a battle the game just closes, since the latest update. Using an IPad Pro, Ally code 789-144-248

[EA_Lanna]

Hi @DarkJedi00, have you been able to get past the title screen?

Hi @deadant61 same question as well as, can you share what device would you play SWGOH on if not?

- EA_Lanna

[deadant61]

Samsung A260F. New 1 year ago.

[DarkJedi00]

Yes, as the game crashes usually in the middle of a battle, for example yesterday in TW it closed in the middle of a ship battle, I’ve tried uninstalling and reinstalling the app, with no success it still randomly closes. iPad Pro iOS 14.4.1

[EA_Lanna]

Hi @DarkJedi00,

Ok, random crashes would be a different issue, but it sounds like you've been able to get past the loading screen so that's good. Thank you.

For crashes, what I can recommended to help limit it somewhat are the troubleshooting steps available for iOS devices here: https://answers.ea.com/t5/Technical-Issues/Star-Wars-Galaxy-of-Heroes-Basic-Troubleshooting-Guide/m-...

Please give those a go. If the crashes don't reduce, it might be a bug and would require a bug report here: https://answers.ea.com/t5/forums/postpage/board-id/star-wars-galaxy-of-heroes-bug-report-en

- EA_Lanna

[EA_Lanna]

Hi @deadant61, have you been able to get past the title screen?

[DarkJedi00]

I didn’t have a problem until the last update, I would assume there’s some kind of bug in the update causing the crashing.

[EA_Lanna · Accepted solution]

Hi @DarkJedi00,

If you feel this a bug, a bug report would be my recommendation here after trying the troubleshooting steps. The troubleshooting will still help to rule out some potential causes for some bugs. I've linked the 'create a bug report' link above in my earlier message.

- EA_Lanna

[runnable412]

The crash symptoms had subsided while the conquest was not being held, but they recurred as soon as the conquest began.
I suspect that the conquest was the cause of the crash.
Is it an overload on the server or something like that?