Re: Game crashes on start-up

by EA_Mako
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Original Post

Game crashes on start-up

[ Edited ]
★★★ Newbie

Hello

since i last updated my game it isn't working. I had it in Japanese with English subtitles and when i updated the game there is this error code:
failed to open file ; audio/ship/general_japanese.mstr 
What can i do? i tried repairing it but this didn't work. I changed language it didn't work. I installed it on Steam it didn't work

Pls Help me thank you in advance

DerObernudler 

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Re: Game crashes on start-up

Community Manager

Hey @DerObernudler,

 

Can you try going through these steps to fully clear your Origin cache, then try repairing the game one more time afterwards?

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/ 

 

It sounds like the launcher wasn't able to replace that missing / corrupted file, but this may help out.

 

Let me know if that does the trick!

Mako.png
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