Help us improve Answers HQ! Take Survey No, Thanks

Re: Game crashes on loading/connection

by EA_Blueberry
Reply

Original Post

Game crashes on loading/connection

★★ Newbie

It's hard to play when its lagging and when the game crashes the new game mode * everything up for apex 

Message 1 of 2 (72 Views)
Highlighted

Re: Game crashes on loading/connection

Community Manager

@X_eclipse23 

 


I can't argue with it being difficult to play when it's crashing, let's see what we can do to fix that. Which platform do you play on and what have you tried so far to fix it?

 

Can you upload a DxDiag for us so we can look at your system specs if you're on PC?

 

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 2 of 2 (47 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help