Game crashes on ipad mini

[DBrick01]

Was a solution ever given for people having problem with their games crashing on iPads?

My game crashes all the time. 

I have uninstalled and installed several times.

Restarted iPad.

No updates pending at the moment.

Just want to be able to play game withoiy it shutting down all the time.

Any solutions would be greatly appreciated.

[DBrick01 · Accepted solution]

@SalixCat 

Thanks,

I was looking for the basic troubleshooting but of course I was probably looking in the wrong place.  😲 LOL!

I submitted a ticket before I posted my issue.

Just wanted to make sure I had done everything on my end. I have. Will just wait to see what EA support says.

Thanks for the link to the basic troubleshooting.

[SalixCat]

@DBrick01 please try the Basic troubleshooting steps for The Sims Mobile.

If that doesn't help, I suggest you to contact an EA advisor from your in-game app.

A Help Ticket from your in-game account is a message that brings through needed details directly to mobile advisors. 

Using other methods like Facebook or Twitter will only delay support and  you will be asked to go back and send an in-game help ticket.

Help tickets from your mobile in-game account are the best way to contact support as they will go through directly to the mobile advisors who will be far more informed.

Follow the following steps:

• Tap the arrow pull-out tab on the right side of the game screen.

• Tap the Settings cog tab.
• Tap Help & About.
• Tap Help to visit EA Help.

The EA Help site will open on your device's web browser.

1. Choose your device.
2. Select a topic and an issue.
3. Provide your player-ID.
4. Select a contact option.
5. Provide all information that could help solve your case.
6. Screenshots can help the advisor understand your problem.

If the EA Help site does not open, try clearing cookies on your browser. This might help open the EA website on your device. Here you can read how to clear cookies on iPhone or iPad 

If you are not able to open your game app, please use the following link to send in a ticket: https://help.ea.com/en/contact-us/new/?product=the-sims-mobile 

[DBrick01 · Accepted solution]

@SalixCat 

Thanks,

I was looking for the basic troubleshooting but of course I was probably looking in the wrong place.  😲 LOL!

I submitted a ticket before I posted my issue.

Just wanted to make sure I had done everything on my end. I have. Will just wait to see what EA support says.

Thanks for the link to the basic troubleshooting.