Game crashes few times each hour

by schorpioenqip
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Game crashes few times each hour

★★★ Novice

My game crashes occasionally. (few times within an hour)

I tried

  1. Youtube videos with solutions.
  2. disable lightning and overlay
  3. reinstalled game both steam and origin platforms
  4. verified files
  5. reinstalled windows
  6. PC strong enough, pretty sure about this.
  7. Sometimes it says game violation #000000E. But not always

I will upload few crashpad documents. But the website doesn't allow that type of documents. So I screenshot one of them

plz help me Frown(( sad sad UU RR UU RR UU RR

 

Message 1 of 15 (676 Views)

Accepted Solution

Re: Game crashes few times each hour

Community Manager

@schorpioenqip 

 

Got it, thanks!

 

What happens if you try starting up your PC in a Clean Boot before launching Apex Legends? I know you reinstalled Windows, but if there's something else running in the background that could be related to this error that might help get around it. 

 

For more details on how to set one up check out the EA Help website. Let me know how that goes when you can. 

 

 

/Kent

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Message 5 of 15 (613 Views)

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Re: Game crashes few times each hour

★★★ Novice

one more pic

Message 2 of 15 (675 Views)

Re: Game crashes few times each hour

Community Manager

Hey @schorpioenqip

 

That error typically points to an issue with Easy Anti-Cheat. Have you had the chance to try repairing or reinstalling EAC to see if that helps? For more information on how to repair or reinstall it check out the Easy Anti-Cheat website

 

Please let me know how that goes once you've had the chance to give it a try. Thanks!

 

 

/Kent

Kent.png
Message 3 of 15 (639 Views)

Re: Game crashes few times each hour

★★★ Novice

I did it aswell, forgot to mention it. I open de ESA software in my pc and there is a repair option. Unfortunately  crashes still occur Frown

Message 4 of 15 (632 Views)

Re: Game crashes few times each hour

Community Manager

@schorpioenqip 

 

Got it, thanks!

 

What happens if you try starting up your PC in a Clean Boot before launching Apex Legends? I know you reinstalled Windows, but if there's something else running in the background that could be related to this error that might help get around it. 

 

For more details on how to set one up check out the EA Help website. Let me know how that goes when you can. 

 

 

/Kent

Kent.png
Message 5 of 15 (614 Views)

Re: Game crashes few times each hour

★★★ Novice

Hmm, ty for helping me. But I don't quite understand what you mean with "What happens if you try starting up your PC in a Clean Boot before launching Apex Legends?" , should i try to play apex while starting with clean boot and see if the problem still occurs?

Message 6 of 15 (598 Views)

Re: Game crashes few times each hour

★★★ Novice

I download software that allows me to review those crash documents. And I found this, can you see the problem from this description?

See attachment

 

many love <3

Message 7 of 15 (592 Views)

Re: Game crashes few times each hour

Community Manager

@schorpioenqip 

 

Right, that's what I meant. Apologies for being unclear on that. 

 

Try setting up a Clean Boot on your PC, then launch Apex Legends. See if you're still running into any crashes that way. 

 

 

/Kent

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Message 8 of 15 (567 Views)

Re: Game crashes few times each hour

★★★ Novice

Yes i will try, ty <3 

:*

Message 9 of 15 (545 Views)

Re: Game crashes few times each hour

[ Edited ]
Community Manager

@schorpioenqip 

 

I appreciate it! Please let me know how it goes once you can give it a try. 

 

 

/Kent

Kent.png
Message 10 of 15 (530 Views)