See details Show less
Search
New topic

Game crashes daily

by HotterthanHell
Reply

Original Post

Game crashes daily
★★ Novice
HotterthanHell

January 2020

Since the last update, this game crashes two to three times times and it is making unbearable to play. Usually the happens when I am going to shipments and getting my daily things from the first shop. It hangs for a bit then the game crashes and takes me to my home screen. I have uninstalled the app and reinstalled it and same issue. It has also happened in between matches but more so from shipments now.

1 person had this problem.
Message 1 of 3 (287 Views)
0

Re: Game crashes daily
Community Manager
Community Manager
EA_Lanna

January 2020

Hi @HotterthanHell, sometimes after an update clearing the cache can help align things. Some basic troubleshooting can help also. This thread will have guidance for both and hopefully helps with the crashing issue: https://answers.ea.com/t5/Technical-Issues/Star-Wars-Galaxy-of-Heroes-Basic-Troubleshooting-Guide/m-...

Lanna.png____________________________________________________________


＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Message 2 of 3 (255 Views)
0

Re: Game crashes daily
★★ Novice
HotterthanHell

January 2020

Hello, 

 

I have tried this and the additional steps provided for an iOS and the issue persists.

 

 

Message 3 of 3 (232 Views)
0
New topic