Game crashes at launcher

[silver-elie]

i have the same problem. 

Specs above requirements, launches and all. but crashes when i start any type of game

Any solutions ? 

[EA_Cade]

Hi @silver-elie,

Have you disabled any programs running similar to Rivatuner or MSI Afterburner?

[silver-elie]

@EA_Cade hey man. Thanks for the reply. I have No clue what those are ? Sorry not too tech savvy. But getting there.

[EA_Cade]

Hi @silver-elie,

No worries. I would start with a clean boot to disable any potential conflict programs http://bit.ly/Clean_Boot to see if the game launches correctly.

Can you try these steps https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers to ensure you have the latest drivers installed as well and let me know if that helps?

[silver-elie]

@EA_Cade

I tried a clean boot, and it stopped steam and the game from launching altogether. I manually ran steam and ran the game. Steam would run, the game would show running then a window flickers and disappears and the status in steam would say "Play" all over again as if to launch the game all over again.

2 - I stopped all processes, anyway this is a fresh computer and only steam and AVG are installed. I totally uninstalled the AVG virus thingy.
Reset my PC to run normal (not in clean boot) there are absolutely no processes running (fresh PC)
I updated:
Net Framework 4.5.1
Visual C++ Redistributable 2010
DirectX
Repair Tool
also update VGA driver.

now steam runs, the game runs (menu and animations) when i start a new game, i get the Red Alert window with the star turning in the bottom (loading sign) and this is where we stop. Keeps circling forever.

[EA_Cade]

Hi @silver-elie,

Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo

[silver-elie]

@EA_Cade got the dxdiag.
but i have no case number to submit it.
How can i submit ?

[EA_Cade]

Hi @silver-elie,

You can create a case at http://bit.ly/EA_Contact_Us.

[silver-elie]

yo, 

here is the Dx Diag 

i was able to get in touch with someone from EA Help. 

He recommended uninstalling and reinstalling steam (did not work)

He recommended connecting Origin to Steam - this i was not able to do. 

he was talking about a pop up and stuff that did not happen at all. 

62787754 - Case number (they closed it but that was never solved) 

I downloaded Origin on my PC and tried launching from there --- did not work either. 

Thanks for the help, 

Let me know 

[EA_Cade]

Hi @silver-elie,

Thanks for that, have you already installed all available Windows updates?

Can you also try uninstalling Origin completely and then running the game, that should force a different type of Origin to install, this has worked in previous cases with Steam and Origin not working together.