Game crashes at launcher

[cptechguy32]

The game will not start for me on steam.  The gui loads and I can select either Red Alert or C&C but the game crashes when I select either option. 

I receive the following output in a crash window

Creating crash report...
Saving crash report...
Writing dump file...
Contacting crash reporting server: http://crashserviceext.petroglyphgames.com:6570/
Packaging report for upload...
Sending crash report
4194304 sent.
8388608 sent.
12582912 sent.
16777216 sent.
20971520 sent.
25165824 sent.
29360128 sent.
33554432 sent.
37748736 sent.
41943040 sent.
46137344 sent.
50331648 sent.
54525952 sent.

My system info: 

OS Name Microsoft Windows 10 Pro

Version 10.0.18362 Build 18362

Processor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 3696 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. 2203, 10/7/2019

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Product ROG MAXIMUS X HERO (WI-FI AC)

Installed Physical Memory (RAM) 32.0 GB

Name NVIDIA GeForce GTX 1080 Ti

Resolution 2560 x 1440 x 143 hertz

[csice · Accepted solution]

Got it!

Try to stop Rivatuner & MSI Afterburner and game start.

[csice]

Same here, so there should not an AMD/Intel/Nvidia problem ...

My system info:

OS Name Microsoft Windows 10 Pro

Build 18363.836

AMD Ryzen 2600X

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Product Prime Pro X570

Installed Physical Memory (RAM) 32.0 GB

Name AMD Vega 56

Resolution  3840 x 1600

[csice · Accepted solution]

Got it!

Try to stop Rivatuner & MSI Afterburner and game start.

[Carbonic]

Issues with third-party software is always a risk when releasing new games. To rule this out trying to exit some background applications is always a good troubleshooting step, if  that fails a full clean boot my be worth it to rule out pretty much everything weird you might have running in the background:

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

[Intoxicus710]

@csice Wow, seriously?
That's not a good sign...

[Intoxicus710]

@csice Doesn't fix it for me.
It's corrupting and refusing to properly redownload 2 unknown files.

[EA_Cade]

Hey all,

If you're currently experiencing this issue and you've already tried @Carbonic's steps above, we would like to gather some information from you to aid the game team with their investigation.

If you could, please upload a DXdiag to a site like Hastebin/Pastebin and share the link with via private message so that I can share it internally. If this is happening on Steam we'll also need your Steam username. 

We don't want you posting these files here as it gathers a lot of information you may not want to publicly post.

Thanks so much!

[GENERALZOOL]

@EA_Cade 

I've been seeing a lot of posts all relating from the same point.

The common factors I've seen are:

-Windows 10

-2 Files missing/damaged

-Effects Steam Users

Based on information I've been reading from other people experiencing other issues, I noticed the same common factor have been effecting people with Graphics related issues.

It might be possible that the missing/damaged files are Graphics Files and that there is a problem with the Steam Client and downloading/installing these files correctly. It's just a guess though, but worth looking in to. If their Screen-Resolutions or graphics cards are similar or identical to one another, then the chances are that my hypothesis may be in the ball-park.

[sizzz7]

Hi Cade, I have launcher crash problem and I want report my dxdiag to you, but I can't do that because I can't send direct message here. I don't know why.

Can I send my dxdiag to your email?

[Simmo11]

Were they any solutions for this, i have the same problem, click to play e.g. red alert and it doesnt launch, nothing happens. Have tried disabling back ground apps, updating drivers but nothing so far seems to work. Any help would be much appreciated, cheers