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Game crash when leaves house

by archdukereg
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Game crash when leaves house

★★★★★ Novice
When ever I try to leave the house the game crashes.
Message 2 of 195 (2,300 Views)

Accepted Solution

Re: Game crashing when leaving home

[ Edited ]
Community Manager

Hi everyone,


We have some more good news, the new version of the game is now also available on iOS! Go to the App Store to download it, and please let us know how the game works for you after you’ve downloaded the update.

If you don’t see the new update on The Sims Mobile page, go to the Updates tab and pull down the page to refresh it. The update for The Sims Mobile should appear then.

Thanks a lot for your patience during this process!

Because you missed out on a day of the ASOS event, please do contact us for compensation. To speed up the process it will be best to do it from inside the game by clicking on settings > help & about > help. Then at the bottom of that new page you can click on ‘contact us’. When filling the form, select Technical Support.

 

@callisto1519, I’m not sure what happened there, please, answer the case again so they check one more time

 

-Mai

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Message 166 of 195 (1,017 Views)

All Replies

Re: The Sims Mobile Update - April 17th, 2018

★★ Novice

The app seems to crash whenever I transfer from Home to another location. It happened hours after I updated the app. Has this happened to anyone else or is it just me?

Message 1 of 195 (2,316 Views)

Re: Game crash when leaves house

[ Edited ]
★ Apprentice
I have the same problem since the new update today... I can’t go to work, to parties, and I can’t reach the family portrait, so I can’t promote my sim.
Edit: I’ve reinstalled the game, and now it works properly.
Edit2: before you reinstall your game, please, be sure, you are connected to the game center or facebook, if you don’t want to lose your progress!
Message 3 of 195 (2,263 Views)

Re: The Sims Mobile Update - April 17th, 2018

★ Novice
Same thing here. Have tried everything but can't play away from home location. Happened right after I updated yesterday
Message 4 of 195 (2,201 Views)

Re: Game crash when leaves house

★★★★★ Novice
Message 5 of 195 (2,234 Views)

Game keeps crashing when trying to leave lot.

★★★★★ Novice

Game keeps crashing whenever I try leaving home lot etc.

Message 6 of 195 (2,153 Views)

Re: Game crash when leaves house

★★★★★ Novice
Something ever since the new update.
Message 7 of 195 (2,218 Views)

Re: Game crash when leaves house

★★★★★ Novice

Really hope it gets fixed soon seeing as the event is starting tomorrow.

Message 8 of 195 (2,203 Views)

Re: The Sims Mobile Update - April 17th, 2018

★★★★ Novice

Yep same with me. I can't go to Izzy's or view my friends homes.

Message 9 of 195 (2,162 Views)

Game crashes when opening

[ Edited ]
★★★★★ Novice
Game first started crashing when going outside house now crashes when i open the app.
Message 10 of 195 (2,134 Views)
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