Game crash when leaves house [ Edited ]

[NewMexicoSamMan]

My Sims are all stuck at home. They can't go to work, parties, or anywhere else.

If they try to leave the game crashes.

[eeyore8383]

This is happening to me too. I cant even start my game now. 

When i try to start it it gives a weird sound like buzzing and  immediately crashes. 

[RaylisValentine]

I had two sims in the new away social events (one was at the restaurant, the other was I didn’t read but it was a friend event just after I reached lvl 10) I’ve been unable to leave the house since, and checked the family portrait and also cannot access it.

[Rianva]

I tried to reinstall too but it keep crashing whenever i try to leave the house or change clothes

(My sims were at work when I update the game)

[FlsThQn]

My Sims Mobile App began to disfunction about 24 hours after the update. Initially it was only when I had to finish the special event of my 2nd sims. After a few attempts to close and reopen the app, I managed to play correctly. Only a few minutes later the bug turned into a bug when I open the app (there are the logos, then the page is loading, music crashs and the app closes).

I tried everything listed on a link on this forum (reboot the phone, uninstall and reinstall the app, etc.)

Talking about uninstalling etc.  : I did it 2 times. First I managed to connect to my Facebook account so I could find my initial game part but when it loaded, the app crashed again. Now I did again and I can't even connect to my Facebook account anymore and like so can't find my inital game part.

I'm lost and don't know what to do. I'm stuck in a new game part that I don't want to play in and I don't know how to change between games parts or solve the crash problem.

[DustbinOverlord]

I am having the same problem.  It started with the game crashing when I tried to access any area beyond my home (downtown, market etc), including visiting other players' homes.  Fortunately my Sims were at home so I still had access to them but I foolishly sent one out to brunch and the game was crashing when I tried to go to her.  My other Sim hung around the house for a while - pretending to do yoga while she looked at her phone - until I tried to change her outfit.  The game instantly crashed again and now crashes during the loading screen when I try to fire it up again.

Since the update I have also had issues with furniture changing positions and clipping into other furniture, like everything in the game has lost track of where it's supposed to be.

[gulz8]

Hi I updated my app on the 18th and then was able to play all day and most of the morning today.. I remember one of my Sim was doing an event then I let both my sims go to work and then when they finished I was unable to go to work place to activate work mode for them. It kept closing the app. How long will it take to resolve? If delete and reinstall the app will I lose everything??

[CazAC4]

I had the furniture changing positions and clipping into other furniture issue before the app crashed too. That hadn't happened in my game before. 

[SaphireandSteel]

Same here, at time of update i had  sims at work in different areas and at home.  At first I could not get them home but managed to call them over from work to home then not get them back to work.  Then game started crashing on me and now i can even open it back up. EA help support have spent last 24 hours getting me to do different things, starting the game anew, reloading original game to test my ipad now they think it is an account issue and i am being referred to a specialist = they only work over weekends so hoping this gets fixed soon. feel in limbo only been playing a few weeks and regretting spending real money but fingers crossed they can resolve.  i now have to wait until someone contacts me again with more instructions!   Prior to this I was having problems over last few weeks with quests getting stuck, sims unable to be manually retired, ads not working.EA Support were really helpful but now having to wait for someone else to contact me which may be a few days! Sims used to be so much simpler when you played on the PC!

[SimGuruMaaike]

Thank you all for the reports, I understand it is really frustrating, but we're working on it!