Game crash when leaves house

[archdukereg]

When ever I try to leave the house the game crashes.

[EA_Mai · Accepted solution]

Hi everyone,

We have some more good news, the new version of the game is now also available on iOS! Go to the App Store to download it, and please let us know how the game works for you after you’ve downloaded the update.

If you don’t see the new update on The Sims Mobile page, go to the Updates tab and pull down the page to refresh it. The update for The Sims Mobile should appear then.

Thanks a lot for your patience during this process!

Because you missed out on a day of the ASOS event, please do contact us for compensation. To speed up the process it will be best to do it from inside the game by clicking on settings > help & about > help. Then at the bottom of that new page you can click on ‘contact us’. When filling the form, select Technical Support.

@callisto1519, I’m not sure what happened there, please, answer the case again so they check one more time

-Mai

[gaylegayle22]

The app seems to crash whenever I transfer from Home to another location. It happened hours after I updated the app. Has this happened to anyone else or is it just me?

[mano462]

I have the same problem since the new update today... I can’t go to work, to parties, and I can’t reach the family portrait, so I can’t promote my sim.
Edit: I’ve reinstalled the game, and now it works properly.
Edit2: before you reinstall your game, please, be sure, you are connected to the game center or facebook, if you don’t want to lose your progress!

[tlcogdell]

Same thing here. Have tried everything but can't play away from home location. Happened right after I updated yesterday

[Scottpot]

Getting the same problem! 

[Scottpot]

Game keeps crashing whenever I try leaving home lot etc.

[archdukereg]

Something ever since the new update.

[Scottpot]

Really hope it gets fixed soon seeing as the event is starting tomorrow.

[Nithya_Faith]

Yep same with me. I can't go to Izzy's or view my friends homes.

[archdukereg]

Game first started crashing when going outside house now crashes when i open the app.