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Game crash during intro scene

by CRASHiNTERNET
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Original Post

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Accepted Solution

Game crash during intro scene

[ Edited ]
★★★ Novice

Hello,

 

The game just crashes to desktop, I've updated GPU drivers and I've tried DIRECTX_SELECT 0 and 1 with no success..

 

I cannot attach crash dumps so I've zipped an uploaded:

Snip

 

Let's hope this gets fixed ASAP.

 

Thank you.

 

CM Edit: Do not share files/Zip directories on AHQ.

 

Message 1 of 11 (273 Views)

Accepted Solution
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Re: Game crash during intro scene

★★★ Novice

I've tried on another PC today Windows 10 Version 2004 (OD Build 19041.805), and the result is the same.

 

I would like to add that the game language is Arabic if this might help discovering the issue...

 

I'll uninstall and redownload/install the game again and see if this works.

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Message 10 of 11 (131 Views)

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Re: Game crash during intro scene

Community Manager
Hi @CRASHiNTERNET,

Can you grab a DXDiag for us please so we can take a look? http://bit.ly/GatherSystemInfo
-EA Cade

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Message 2 of 11 (255 Views)
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Re: Game crash during intro scene

★★★ Novice

Hi @EA_Cade,

Sure thing..

Please find the attached DXDiag.

Message 3 of 11 (242 Views)
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Re: Game crash during intro scene

Community Manager
Hi @CRASHiNTERNET,

Thanks, have you tried a http://bit.ly/Clean_Boot to see if the game launches?
-EA Cade

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Message 4 of 11 (237 Views)
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Re: Game crash during intro scene

[ Edited ]
★★★ Novice

Yes, I've and the same results.

 

Edit:

BTW, Origin starts just fine, the game launches just fine, I select the language and press start, then the into movie shows and few seconds later the game window just disappears.

Message 5 of 11 (211 Views)
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Re: Game crash during intro scene

Community Manager
Hi @CRASHiNTERNET,

Gotcha, I'm showing 2 other games and 1 program in your DXdiag that have crashing issues. You may want to doublecheck that you have your latest drivers installed as well as any potential Windows Updates that may be causing this.
-EA Cade

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Message 6 of 11 (204 Views)
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Re: Game crash during intro scene

[ Edited ]
★★★ Novice

Yep, but these are very old crashes fixed by updating drivers and installing required redist back then.

 

The game and app are working just fine, I can give you remote access if you need to.

Message 7 of 11 (198 Views)
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Re: Game crash during intro scene

Community Manager
Hi @CRASHiNTERNET,

Gotcha, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear
-EA Cade

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Message 8 of 11 (195 Views)
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Re: Game crash during intro scene

★★★ Novice

Yep, tried that too, we also have a batch file that does this at startup.

 

Can you make sure if the latest FIFA 20 update works with my OS "Windows 10 Enterprise LTSC 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)"?

 

Thanks.

Message 9 of 11 (181 Views)
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Re: Game crash during intro scene

★★★ Novice

I've tried on another PC today Windows 10 Version 2004 (OD Build 19041.805), and the result is the same.

 

I would like to add that the game language is Arabic if this might help discovering the issue...

 

I'll uninstall and redownload/install the game again and see if this works.

Message 10 of 11 (132 Views)
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