Game crash after character customization

[RunLewisRun]

i'm affriad this isn't accurate as I have a Ryzen 5 3600 which has the 6 cores you said is required yet I am still crashing every time I click on 'Play' in single player

[luisf1ax]

Crashing as well on a Ryzen 7 5700g, GTX 1070 8GB, Win 11, EA Trial version. I have the latest drivers. Any ideas? :c  

[deadgentle]

@vartimar123 I use EA, i delete, reinstall the game and delete the corrupt file and for finish i start the game

[FuriousDevi · Accepted solution]

Solution for crash on start up and loading into Story etc.
Might also help with crashes during gameplay if you had no startup/loading issues.

Delete the two files with DX12 in their name in the following locations:

...\Need for Speed Unbound\shadercache (where you installed the game)

...\Documents\Need For Speed(TM) Unbound\cache

You might need to delete the new dx12 cache file in documents everytime you want to launch the game.

For some reason the generic dx12 cache file interferes with loading the game (story mode etc.) properly for many people.

Have fun^^

[Kriskya]

@maxtortheone this worked for me thanks alot

[Luka0101998]

This should be marked as solved already 

[Demonhunter-RaRa]

@gencino any fixes?

[elOSOching0n]

any solutions yet? I  was  playing the 10  hour  trial  perfectly fine, my  trial ended so  i signed up for play pro. NOW  the  game refuses to start  up and says "Double check your connection or try  again later" THE ONLY SOLUTION  FROM  CHAT  AGENTS IS TO  WAIT 3-4 DAYS  WTF?!?! Yall need  to help , i tried everything, at   first  for  the  trial, the  DX12  file being deleted worked.  HOWEVER the game  wont  start up now  after paying to  unlock it? I attached the DXdiag just incase  you clowns  decide to ask for  it  AND  before  yall say some clown thing  about my cores,  i  invite  you to RE  READ my question. I PLAYED  THIS GAME ON  HIGH  SETTINGS  FOR  10 HOURS NO ITS  NOT  MY PC!

[MIGU3L666]

2 weeks have passed... no answers and 1 patch that didn't fix the issue.