Game app crashes

[makau1971]

Game app crashes. not even 5min of playing it crashes. like it has  to reset every 5min, crazy

[EA_Blueberry · Accepted solution]

Hey what's up, @makau1971 

Are you still having network timeouts? 

If so, let me know what device you're playing on and what steps you've tried so far from your end to try and fix it. We'll always let the team know of these reports, but if you're down to troubleshoot this with your device to limit it from happening often we're here for you. I have some general steps below that are a great starting point. Let me know if you've tried all of them. 

Good luck to you.

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

[EA_Blueberry · Accepted solution]

Hey what's up, @makau1971 

Are you still having network timeouts? 

If so, let me know what device you're playing on and what steps you've tried so far from your end to try and fix it. We'll always let the team know of these reports, but if you're down to troubleshoot this with your device to limit it from happening often we're here for you. I have some general steps below that are a great starting point. Let me know if you've tried all of them. 

Good luck to you.

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps