Game & PC Crashing with no error (Event Viewer: Kernel-EventTracing ID 28)

by Kleptse
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Game & PC Crashing with no error (Event Viewer: Kernel-EventTracing ID 28)

★★ Novice

Product: Apex Legends
Platform: PC

GPU Model: Nvidia RTX 2080Ti (GPU-Z Screenshot Attached)
Enter RAM memory size in GB: 16GB
What is your EA Account name? Kleptse
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Has happened with multiple legends.
Where did the issue occur? In game, error is not map dependant.
Which part of the map or menu were you in? Has happened in Training, Olympus, & King's Canyon
What were you doing when the issue occurred? Has happened when running, shooting, sliding

Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Anywhere from 1 to not occurring at all
When did this happen? Consistently the past two weeks since I started playing. (March 20 - May 5, 2021) A specific time it has happened is 2021-04-04 8:12:50 PM
How often does the bug occur? Often, about 85% of gameplay sessions
How severe is your issue? Game & PC Crashed
What happens when the bug occurs? Game & PC Crashes, no bluescreen
What should be happening instead? Game & PC should not crash
Steps: How can we find the bug ourselves? Unsure

I'm having trouble getting Apex to run without crashing my computer, at seemingly random times the game will crash and my computer will hang. Often sounds will stop playing or gun textures won't load shortly before the crash. This will happen anywhere from the first game, to not at all during a session, always while in-game though. Upon restarting my PC I have an error in event viewer at the time of crash, below is the error, as well as in screenshots:

 

Level: Error

Source: Kernel-EventTracing

Event ID: 28

Task Category: Provider

 

Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001

 

Details:

 

- <System>
  <Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{b675ec37-bdb6-4648-bc92-f3fdc74d3ca2}" />
  <EventID>28</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>3</Task>
  <Opcode>25</Opcode>
  <Keywords>0x8000000000000a20</Keywords>
  <TimeCreated SystemTime="2021-04-05T02:12:50.6475939Z" />
  <EventRecordID>103</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="272" />
  <Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
  <Computer>BLUESCREENMACHINE</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="ProviderGuid">{8444a4fb-d8d3-4f38-84f8-89960a1ef12f}</Data>
  <Data Name="ErrorCode">3221225473</Data>
  </EventData>
  </Event>
 
So far I have tried the following:
 
-Reinstall Apex
-Reinstall Windows from a USB
-Uninstall video drivers via DDU in safe mode and then reinstall
-Check for memory issues
-Check for system file errors after windows reinstall
-Set the Apex folder as a protected folder in Windows Security
-Try moving video card from first 16x slot to 2nd 16x slot
 
My BIOS is up to date.
 
Here is my system information:
 
OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BLUESCREENMACHI
System Manufacturer Gigabyte Technology Co., Ltd.
System Model X299 UD4 Pro
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core(TM) i7-7820X CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F7c, 2019-11-28
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product X299 UD4 Pro-CF
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.906"
Username BLUESCREENMACHI\***** (I removed this)
Time Zone Canada Central Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.7 GB
Available Physical Memory 10.0 GB
Total Virtual Memory 39.1 GB
Available Virtual Memory 29.7 GB
Page File Space 23.4 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
 
As for storage my game and windows is running off of 2 m.2 Samsung 960 Pro's in Raid 0. 
 
Any help would be greatly appreciated. 
Message 1 of 7 (6,469 Views)

Accepted Solution

Re: Game & PC Crashing with no error (Event Viewer: Kernel-EventTracing ID 2

★★ Novice

I figured out the problem, it was a bad driver for a keyboard I had plugged in.

View in thread

Message 5 of 7 (6,331 Views)

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Re: Game & PC Crashing with no error (Event Viewer: Kernel-EventTracing ID 2

Community Manager

Hey, @Kleptse Can you try to do a clean boot to see if there any programs messing with APEX and turn off any overlay programs for example Discord or Nvidia experience.

 

Can you add a Dxdiag so we can see what hardware and drivers you have? 

 

Let me know if this works or not for you. Standard smile

 

/Atic

Atic.png

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* Tag me with @EA_Atic if you are responding to me. Thumbs up

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Message 2 of 7 (6,428 Views)

Re: Game & PC Crashing with no error (Event Viewer: Kernel-EventTracing ID 2

★★ Novice

Hi @EA_Atic, I've attached the Dxdiag to this message, as well as clean booted my PC, same issue is still happening.

Message 3 of 7 (6,407 Views)

Re: Game & PC Crashing with no error (Event Viewer: Kernel-EventTracing ID 2

★★ Novice
@Kleptse I also don't have any overlays enabled.
Message 4 of 7 (6,406 Views)

Re: Game & PC Crashing with no error (Event Viewer: Kernel-EventTracing ID 2

★★ Novice

I figured out the problem, it was a bad driver for a keyboard I had plugged in.

Message 5 of 7 (6,332 Views)

Re: Game & PC Crashing with no error (Event Viewer: Kernel-EventTracing ID 2

Community Manager
Thanks for sharing @Kleptse Standard smile

/Atic
Atic.png

-------------------------------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution. Standard smile

If a post needs moderation, merging or cleaning, report the post and we will take a look. Nerd

-------------------------------------------------------------------------------------------------------------------------

Message 6 of 7 (6,065 Views)

Re: Game & PC Crashing with no error (Event Viewer: Kernel-EventTracing ID 2

★★★ Newbie

How did you figure it out? I'm having the same error when playing FIFA. Tried everything you tried. Curious about this driver thing. Only drivers I uninstalled and reinstalled were my GPU's.

Message 7 of 7 (2,784 Views)
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