April 2021
Product: Apex Legends
Platform: PC
GPU Model: Nvidia RTX 2080Ti (GPU-Z Screenshot Attached)
Enter RAM memory size in GB: 16GB
What is your EA Account name? Kleptse
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Has happened with multiple legends.
Where did the issue occur? In game, error is not map dependant.
Which part of the map or menu were you in? Has happened in Training, Olympus, & King's Canyon
What were you doing when the issue occurred? Has happened when running, shooting, sliding
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? Anywhere from 1 to not occurring at all
When did this happen? Consistently the past two weeks since I started playing. (March 20 - May 5, 2021) A specific time it has happened is 2021-04-04 8:12:50 PM
How often does the bug occur? Often, about 85% of gameplay sessions
How severe is your issue? Game & PC Crashed
What happens when the bug occurs? Game & PC Crashes, no bluescreen
What should be happening instead? Game & PC should not crash
Steps: How can we find the bug ourselves? Unsure
I'm having trouble getting Apex to run without crashing my computer, at seemingly random times the game will crash and my computer will hang. Often sounds will stop playing or gun textures won't load shortly before the crash. This will happen anywhere from the first game, to not at all during a session, always while in-game though. Upon restarting my PC I have an error in event viewer at the time of crash, below is the error, as well as in screenshots:
Level: Error
Source: Kernel-EventTracing
Event ID: 28
Task Category: Provider
Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001
Details:
Solved! Go to Solution.
April 2021
I figured out the problem, it was a bad driver for a keyboard I had plugged in.
April 2021
Hey, @Kleptse Can you try to do a clean boot to see if there any programs messing with APEX and turn off any overlay programs for example Discord or Nvidia experience.
Can you add a Dxdiag so we can see what hardware and drivers you have?
Let me know if this works or not for you.
/Atic
April 2021
Hi @EA_Atic, I've attached the Dxdiag to this message, as well as clean booted my PC, same issue is still happening.
April 2021
I figured out the problem, it was a bad driver for a keyboard I had plugged in.
January 2022
How did you figure it out? I'm having the same error when playing FIFA. Tried everything you tried. Curious about this driver thing. Only drivers I uninstalled and reinstalled were my GPU's.