Help us improve Answers HQ! Take Survey No, Thanks

Re: Game Won't Load

by Cellenis
Reply

Original Post

Accepted Solution

Game Won't Load

★★★★ Novice

Game wont load now, but was fine this morning. I have tried restarting my phone, uninstalling and reinstalling the game, nothing works...

 

Samsung Galaxy S8+

Message 1 of 4 (274 Views)

Accepted Solution
Highlighted

Re: Game Won't Load

★★★★ Novice

Resolved. EA support sent me troubleshooting steps: https://help.ea.com/en-in/help/mobile/troubleshooting-steps-for-ios-apps/. 

 

Changing wifi worked for me. 

View in thread

Message 3 of 4 (246 Views)

All Replies

Re: Game Won't Load

★★★★ Novice

Having the same issue on my iPad, version 11.4.1. Tried restarting game, restarted device, checked for updates. No luck. 

 

Message 2 of 4 (254 Views)
Highlighted

Re: Game Won't Load

★★★★ Novice

Resolved. EA support sent me troubleshooting steps: https://help.ea.com/en-in/help/mobile/troubleshooting-steps-for-ios-apps/. 

 

Changing wifi worked for me. 

Message 3 of 4 (247 Views)

Re: Game Won't Load

Community Manager

Hi @cridiron, please try the other troubleshooting steps for Android mobile devices in this EA Help article. The troubleshooting steps should fix the issue for you. 

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Message 4 of 4 (206 Views)

HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

fifa-20-promo-splash

Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

Learn more on EA Help

ea-help-promo

Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help