Game Loading / Wifi Problem

Vexxos1848 · May 2020

So today an issue arose where I couldn't get into the game. It would get stuck on the loading screen and my initial reaction was because of my internet, but that doesn't make sense cause all of my other apps work just fine. I tried uninstalling and reinstalling and even restarting my android phone, the issue is still there. I did try using data on my phone instead of wifi and I was able to get in, but I don't want to use up data for this game.

EA_Lanna · May 2020

Hi @Vexxos1848,

Yeah I get that. It's good you tried the uninstall/reinstall step. The fact that it is connecting up through mobile data fine but not on wifi would seem like it's a wifi issue. However, it's best to exhaust the available troubleshooting steps as one of them might do the trick for you. Check out our guides for Android or iOS here: https://answers.ea.com/t5/Technical-Issues/Star-Wars-Galaxy-of-Heroes-Basic-Troubleshooting-Guide/m-...

- EA_Lanna

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Game Loading / Wifi Problem

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Game Loading / Wifi Problem

Re: Game Loading / Wifi Problem