Re: Game Keeps Crashing don't know what to do HELP!

by EA_Spectre
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Original Post

Re: Game Keeps Crashing don't know what to do HELP!

★★★★ Apprentice

Just as i wrote this it crashed... Being able to crash a computer without using half it's ressources is not a feat to neglect : Bravo EA!

Message 331 of 976 (1,319 Views)

Re: Game Keeps Crashing don't know what to do HELP!

[ Edited ]
★ Guide

@EA_Blueberry - I'm calling you out DIRECTLY here now. You've been BS'ing and stringing us along for over 5 WEEKS now and haven't yielded anything useful. You've done nothing but stall and, basically, make US do the work that your DEV TEAMS should have done BEFORE the game's release!

The natives are WELL past "restless". The real question with YOU here is simple...

whatwouldyousayyoudohere.jpg

Time to put those "Community Manager" pants on and earn that SWEET "Community Manager" cash. We want ANSWERS - NO MORE STALLING OR APPEASEMENT.

Here are MY questions:
1.) ARE you going to meaningfully acknowledge the issues with XMP profiles? Yes or no?
2.) Have you had any ACTUAL, PRODUCTIVE conversations with the dev engineers about the issue?

3.) Have THEY acknowledged it?
4.) Have you guys done any meaningful testing on the software to reproduce the issues on multiple hardware configurations?

5.) Have they made ANY progress - WHATSOEVER - in determining the root cause?

6.) Are you all even going to BOTHER with it? Because, at this point, all we're seeing out of you is SCHMOOZING and SIDESTEPPING.

7.) DO YOU UNDERSTAND THAT WE'RE ALL PISSED OFF here or has that point escaped your attention?
8.) Do you understand what "acknowledge the problem" means?

9.) Are you QUITE done appeasing us with short, useless answers? (Because we've all had more than enough of THAT, too.)

10.) If not to have the understanding of what a "COMMUNITY MANAGER" does... What EXACTLY is your function???

Many of us are OUT of patience. We're DONE. If YOU can't start to communicate with us in a DETAILED, MEANINGFUL, PRODUCTIVE WAY...(e.g. Acting as a USABLE conduit between US and the dev team...) then WHY EVEN ARE YOU HERE!?!? If you can't do anything USEFUL (you HAVEN'T...) then STOP wasting our time and GO AWAY. Find us someone to speak with who DOES have some sort of understanding of our situation (preferably someone with some modicum of technical knowledge), get THEM in here...then LEAVE.

We're SICK of this garbage. TIME TO ESCALATE. You have FAILED to help us here. Now GET US SOMEONE WHO WILL TALK to us.

Message 332 of 976 (1,204 Views)

Re: Game Keeps Crashing don't know what to do HELP!

[ Edited ]
★ Apprentice

Does the 32Gb of RAM help at all? 

Ive tried nearly everything and still get random crashes. 

Its defo on EA / BF5 side, Today i played 9am my time and it was fine, played in the middle of the day when it was busy ( long server waiting etc ) and it crashed 5 times. 

Played again earlier this evening ( around 5pm ) for 3 maps and no crashes.

Something is up here for sure!! Can we have an ETA on a FIX ASAP? 

 

Or any "new" suggestions. 

 

CPU: i7 8700

GPU: Geforce RTX 2080 8G

RAM: 16GIG 

 

 

Message 333 of 976 (1,260 Views)

Re: Game Keeps Crashing don't know what to do HELP!

[ Edited ]
Community Manager

Hey @V--FENRIR--V, I'm the forum admin here. @EA_Blueberry asked me to look into your missing posts.

 

According to your profile you made 24 posts in total on AHQ. 22 of those you can see on your profile here: https://answers.ea.com/t5/forums/recentpostspage/post-type/message/user-id/14878193

 

The missing 2 are in our Spam Queue:

Spam.JPG

 

Because, you know, when you try to post the same text in the same thread within only a few minutes, the forum thinks you are spamming. I'll go ahead and mark these posts as non-spam and will then remove one of them as duplicate.

 

That all being said ... I can only advice you to read the Forum Rules & Guidelines again. Specific the sections that deal with discussing moderation, calling out people, and ... well ... spamming.

 

- Spectre



Your friendly neighbourhood forum admin.

spectre.png
Message 334 of 976 (1,205 Views)

Re: Game Keeps Crashing don't know what to do HELP!

★ Guide

So then editing was the problem. I made several edits within a short time frame on the same post... So the forum software apparently identified that as multiple posts. Good to know... That wasn't evident when the post just disappeared. So... I'll apologize for that accusation at least.

As for calling out... I don't feel the need to concern myself with it. You lot have been useless here. You're not communicating with us effectively at all. You're leaving many paying customers here wondering just exactly WHY they're wasting their time and giving you money for this game when your dev team has done such an incredibly POOR job in quality control.

When you have issues with your game that requires us to disable the very functions that we purchase our hardware for in order to run it, you are doing something TERRIBLY incorrect.

It has been far long enough. We've waited. We've all spent HOURS of our time trying to track down the issue. We've essentially done the job that your devs were SUPPOSED to be doing. What has our return on this investment been? NOTHING meaningful. Frustration otherwise.

I spent my ENTIRE 10 hours of trial play trying to keep the game running for more than a few minutes without crashing. Had I actually made the full-on purchase, I would have requested a refund after only a few hours of banging my head against the wall like that.

Does EA just NOT care about this? (0_o)
(^ Rhetorical question. I don't care to be consoled with PR babble.)

You OWE us better information and meaningful progress updates. Not this FLUFF we've been getting handed. Many of us don't HAVE much time to sit down and play... So when we DO, we SURE don't expect to deal with THIS.

And yet... HERE WE ARE. So...yes. Given that THIS is what we've PAID MONEY for... EXPECT to be called out until you can give us some semblance of information that DOESN'T equate to appeasement and/or pacification.

Message 335 of 976 (1,191 Views)

Re: Game Keeps Crashing don't know what to do HELP!

★★ Apprentice

I 100% agree with you! This is EA after all and they will never look into this. I went through a weeks worth of fixing this game only to have it not work. I listened to their "specialists" and reset my PC because they claimed that was the fix, obviously nothing came of it.

 

I have come to terms with my game not working because the same thing happened with Battlefield 1. One thing I'm happy about is that I didn't buy it through Origin so they didn't get my money. I will NEVER buy anything from them again and everyone else should vote with their wallets. If they're not adding a million micro-transactions into games, then they are just not putting in the time to make sure they work.

Message 336 of 976 (1,162 Views)

Re: Battlefield V crashing without giving any error

★★★ Newbie
Same problem.
9900k @5.2Ghz (same problem with stock freq.)
1080Ti Stock
16Go 3600Mhz
BFV on SSD.
I had +250hours on the game before having this problem.
Dice fix your game.
Message 337 of 976 (3,689 Views)

Re: Battlefield V crashing without giving any error

★★ Apprentice

hi all when this happens too me I clear the game cache and it stops

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Message 338 of 976 (3,655 Views)

Re: Game Keeps Crashing don't know what to do HELP!

★ Apprentice

Just a conclusion for everybody who reads this might be a possible fix if it matches my scenario.

 

Nothing on this post helps https://pc-mac-help.com/blog/battlefield-5-crashing-freezing-and-connectivity-issue-on-pc

 

What I did was:

1. download MSI Afterburner

2. Downgrade your GPU:

 * Core clock by -105 

 * Memory clock by -105

 

My game was crashing in main menu after few minutes before this change. So far no crashes since I downgraded the GPU. Just in case someone is wondering I turned back my XMP profile on with RAM/CPU overclocks back in place.

OBVIOUSLY there is a game issue which doesn''t allow us to use the full potential of our money spent on hardware. DICE LOOK AT THE ABOVE and try to find what is wrong with the game.

Message 339 of 976 (1,048 Views)

Re: Game Keeps Crashing don't know what to do HELP!

★ Novice

Thank you! Downclocking my GPU has helped me. Certainly a temporary fix and might not be 100% fool proof but its something.

Message 340 of 976 (1,027 Views)