Game Keeps Crashing (PS4)

[SolitaryMassacre]

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? SolitaryMassacre
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)? Mirage, Bloodhound
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Slums Lake
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Dropping in
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 22.05.19 14:09 EDT
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashes
What should be happening instead? Game should run
Steps: How can we find the bug ourselves? I am not sure. I haven't found a "trigger" for it yet. It just happens.

‌

Bug report from PS4 sayis "An error occurred in the following application. (CE-34878-0) Apex Legends"

[EA_Barry]

@SolitaryMassacre 

Please boot your console in Safe Mode and then choose option 5, Rebuild Database. Note: that process can take a long time.

https://www.playstation.com/en-ie/get-help/help-library/system---hardware/power---system-stability/s...

Let us know here if that helps you, thanks.

[SolitaryMassacre]

Thanks for the reply. It still is crashing randomly with that same error code

[SolitaryMassacre]

Any update? This is getting old. I report the problem too every time it happens. This is ridiculous.

[Superior-H3]

I would suggest you to reinstall the game that worked for me, 

[SolitaryMassacre]

I liked the suggestion but it still crashes with CE-34878-0

Seriously EA are you guys dumb? I keep submitting a report through the PS4, I've submitted one every time it has happened so I wouldn't be surprised if there are like 80 reports I have submitted.

Why aren't you doing anything about it?

[EA_Blueberry]

@SolitaryMassacre 

Sorry to see you're still getting those crashes after reinstalling. PlayStation has a guide on how to potentially fix that PlayStation error code here.

We noticed this error code popping up a lot a while back and found that those players that disabled the "Convert Incoming Voice to Chat Text" in the Audio tab under settings. I'm not sure if you have that enabled, but if you do it's worth a shot.

If you have the game installed on an external hard drive, make sure there aren't files on both the internal and external drive. That can cause some weird performance issues.

If anything is plugged into the USB slot other than a controller or PlayStation approved hard drive, consider removing it to see if that has any positive effect.

Keep us updated and good luck.

[SolitaryMassacre]

I do not have that option enabled. As I too have seen others suggesting this.

I also have seen the guide from Sony, however none of it applies. Latest System Update is installed - nothing plugged into PS4 - using original hard drive. Nothing is different from what they suggest.

It is and has only ever been this game that causes this error. So I don't know how it could be my device, everything else works fine.

Now, I am a developer and I don't understand how this is such a problem to solve. You are getting an error code right? So, what does that error code mean? Why does Apex crash with this error code but nothing else?

In addition, I have noticed that the game experiences heavy lag and frame drops before it freezes and the PS4 gives me that error. It is to the point I can anticipate when it will crash. Is the RAM or GPU memory not correctly being flushed? There is and has to be a reason for this problem and I don't understand why it is so difficult or you guys to figure out.