Game Froze while opening loot crate [now I don't get a crate when I level up]

[Erock8888]

Opened a loot crate, and it never popped the triangles off. The game sat there for over a minute before I had to end the task. Now I get no loot crates when I level up. After ever round my game goes into a disconnected state and the in game currencies show lines going back and forth. I have to fully exit out for it to connect back and for me to get into another game. The loot crate I was supposed to get by leveling up never shows up... but I do get the other level up reward.

[NDNCrazyHorse]

iv had this problem also in season 5, with two crates game froze right before crate pops, have to end task, after relaunching the game teh crates were gone and i didnt receive anything from them, im still getting crates when i level up though