Game Freezing

[Massif_Merle]

Ok, so I have recently moved home from uni for the holidays and since then my Apex has been having freezes.. I have checked all hard drives and reinstalled and today even reinstalled Windows. I have notices the game uses very high CPU but I am unsure if this is even the cause because I notices it freeze even when my usage was at 50%.

One thing I would like to mention is I don't have this on many other games that I know of and when my Apex froze it causes the music I was listening to on google chrome to start buffering and stop playing if this is any correlation.

I have a Gigabyte G1 1070, I7 4790k and the game is on a seperate SSD to windows and I have also tried on a hard drive and I also have 16gb RAM

[EA_Blueberry]

@Massif_Merle 

We'll see what we can do to fix this. Can you attach a DxDiag for us? I've also included some basic steps below in case there were some steps you could still try that weren't attempted yet.

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

PC Troubleshooting

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

[Massif_Merle]

Hello, Thanks for the fast response

Please find below the DxDiag Attached.

Thanks again

[EA_Blueberry]

@Massif_Merle 

Here's some basic steps I would give a shot first:

1. Right-click on the game and select "repair."
2. Reinstall the Origin client by downloading the latest version here.
3. Disable Origin In-Game via the Origin client's Application Settings.

Have you ran a system file checker yet?

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

[Massif_Merle]

Hello and thanks again for the response. I have tried all of the following with no results even reinstalling windows itself. One thing I did notice is that when my game is to freeze I would see the process "Service Host: Local Service (Network Restricted)" jump to the top usage under CPU on my task manager with the sub process of Windows audio leading my to believe it is something to do with the game not responding well with my audio drivers?

I tried updating/removing the audio drivers but there hasn't been too much difference to the game just problems with the drivers causing audio not to work so I uninstalled the software

Note: I am using the corsair void pro usb headset with its software