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Game Freezes

by lithrausse
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Original Post

Game Freezes

★★★★★ Newbie

My game always freezes, This all happens after the patch. Please help!!

Message 1 of 5 (127 Views)

Re: Game Freezes

Community Manager

@lithrausse 

 

We'll do what we can to stop that from happening to you. Which platform do you play the game on and if you're on PC can you include a DxDiag?

 

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

PC Troubleshooting

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

/Blueberry

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Message 2 of 5 (87 Views)

Re: Game Freezes

★★★★★ Newbie

 


System Information
------------------
Time of this report: 6/25/2019, 13:17:37
Machine name: MUNDAS
Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_r4.141028-1500)
Language: English (Regional Setting: English)
System Manufacturer: EMAXX TECHNOLOGY INC
System Model: EMX-A78FM2+iCafe
BIOS: 4.6.5
Processor: AMD A4-6300 APU with Radeon(tm) HD Graphics (2 CPUs), ~3.7GHz
Memory: 8192MB RAM
Available OS Memory: 8114MB RAM
Page File: 3546MB used, 12758MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GT 1030
Manufacturer: NVIDIA
Chip type: GeForce GT 1030
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_1D01&SUBSYS_37991458&REV_A1
Display Memory: 6007 MB
Dedicated Memory: 1951 MB
Shared Memory: 4056 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: S200HQL
Monitor Id: ACR0359
Native Mode: 1366 x 768(p) (59.790Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 26.21.0014.3086 (English)
Driver Version: 26.21.14.3086
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 5/24/2019 00:13:56, 21649168 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-5E41-11CF-E67B-97171BC2D735}
Vendor ID: 0x10DE
Device ID: 0x1D01
SubSys ID: 0x37991458
Revision ID: 0x00A1
Driver Strong Name: oem6.inf:0f066de3baa39039:Section140:26.21.14.3086Tongue outci\ven_10de&dev_1d01
Rank Of Driver: 00DA2001
Video Accel:
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

Message 3 of 5 (69 Views)

Re: Game Freezes

★★★★★ Newbie

It works fine for now, but sometimes when i restart my PC it just freeze. I can run Apex for average 35 FPS.

Message 4 of 5 (66 Views)

Re: Game Freezes

Community Manager

@lithrausse 

 

I'm afraid your CPU is below the minimum system requirements which explains the freezing. I would try windowed/borderless mode and lower your video settings to the lowest possible, however I can't guarantee you won't experience further crashes with those system specifications.

Apex Legends Recommended System Requirements

https://www.ea.com/games/apex-legends/about/pc-system-requirements

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 5 of 5 (45 Views)

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