Game Freezes at Title Screen/Menu [ Edited ]

[shadowmaru11]

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? shadowmaru_br
Date/time issue occurred Jul 25
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Play Now
Summarize your bug I started the trial on PS4 and was able to play the Pro Bowl before game fully loaded. But when it was complete (and after patch 1.04) it is stuck on the loading screen (Showtime). Already closed the app and restarted the PS4, no luck.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Download the trial, patch to version 1.04 Start the game
What happens when the bug occurs? Game freezes at progress bar near the end (it says Showtime!) but it never completes loading. I've waited the duration of 2 full game intros.
What do you expect to see? the main menu
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? shadowmaru_br
Date/time issue occurred Jul 25
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Play Now
Summarize your bug I started the trial on PS4 and was able to play the Pro Bowl before game fully loaded. But when it was complete (and after patch 1.04) it is stuck on the loading screen (Showtime). Already closed the app and restarted the PS4, no luck.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Download the trial, patch to version 1.04 Start the game
What happens when the bug occurs? Game freezes at progress bar near the end (it says Showtime!) but it never completes loading. I've waited the duration of 2 full game intros.
What do you expect to see? the main menu
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

Product: Madden NFL 20
Platform:Sony Playstation 4
Which console generation do you have? PlayStation 4
What is your gamertag/PSN ID? shadowmaru_br
Date/time issue occurred July 25 10pm EST
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Play Now
Summarize your bug I started the trial on PS4 and was able to play the Pro Bowl before game fully loaded. But when it was complete (and after patch 1.04) it is stuck on the loading screen (Showtime). Already closed the app and restarted the PS4, no luck.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Download the EA Access Trial and patch 1.04 Start the game
What happens when the bug occurs? Game freezes at progress bar near the end (it says Showtime!) but it never completes loading. I've waited the duration of 2 full game intros.
What do you expect to see? The main menu
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

[xki11mongerx · Accepted solution]

Finally got help for me changing DNS to googles DNS fixed it

[bobblob92PS4]

I have EA Access and redownloaded Madden 20 TWICE for the PS4. I can't get past the "Press Any Button" loading screen because the loading bar stops midway. It worked perfectly fine on the Xbox One trial but yet won't work for the PS4 This has wasted about 30 mins of my trial time because I haven't been able to even get to the Pro Bowl game where you learn the controls. Any idea how to fix it?

[EA_Blueberry]

@bobblob92PS4 

Do you have the game installed on an external hard drive and have you tried reinstalling the EA Access app?

If you haven't performed a power cycle, try that below:

Power Cycle

1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 1 minute. Launch the game.

[mrsirkyle]

Do you know how to fix this?

[bobblob92PS4]

It didn't fix it. It still only loads halfway and stops.

[darkangel7772019]

I wish I did.  Hopefully someone responds soon.  For some reason I feel like I'm not the only one.  Are you experiencing this as well?

[EA_Blueberry]

Hey everyone,

Can you provide the following info so we can forward it to the team?

• Is the game fully installed when you get this error and do you have open space on your hard drive?
• Do you get this after a power cycle with the console?
• Do you have the game installed on an external hard drive? If yes, does reinstalling on the internal drive fix it?
• Have you tried reinstalling the EA Access app?
• Have you tried restoring the license for the game?
• Do you have anything plugged into the USB slots aside from a controller wire? Does removing the devices fix it?
• If possible, can you load up on a different PSN ID?
• Please provide your PSN ID here

Power Cycle

1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 1 minute. Launch the game.

[MachineGunFlow2]

Spent an hour with support who gave me all kinds of excuses. Then finally told me it was a sony issue even after i showed them this thread. UNREAL Customer service. Doubt this gets fixed. wasted 5 dollars

[shadowmaru11]

Hi, just a followup on my own issue:

eventually after an hour or so the game started past the title/press any button screen and I was able to play without further issues. I'm not sure why, because I didn't do anything else than stated in the original post. Maybe it's some random connectivity issue. I haven't tried to start the game afterwards, I'll see that tonight.

[bobblob92PS4]

You mean it worked after an hour by you leaving it on that sceeen, or you mean it worked when you just tried turning it on again?