Game Entering Blue Cinematic Screen Upon Startup - BF5

[yodasnowXT]

Hello to anyone reading this,

I have spent over 3 hours trying to get my Battlefield 5 to work. My error is the one where you launch the game, but don't get the regular loading screen and instead go into the logos and end in the everlasting cinematic screens (see attached file). I have tried almost everything and have finally resorted to making this post. I have tried: repairing, reinstalling, updating graphics drivers (Radeon R9 390X graphics card), clean boot and some other things.

If anyone has any ideas to try, I am willing to try anything. I have spent some time in the game playing with some friends and it is really fun, but it just makes the experience dreadful when I relaunch the game 20 times and it finally boots properly (yes sometimes it boots correctly but very rarely)

Thanks so much

[EA_Atic · Accepted solution]

Could be a connection time out, what internet provider are you using and are you on wifi or cabled? 

Try our connective troubleshooting guide and see if that helps: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

/Atic

[IIPrest0nII]

@yodasnowXT Hello,

Could you please try to delete Twinkle folder in My Documents>>Battlefield V folder? This will delete UI settings and restore them. Also, if you use Origin in-game overlay, Discord overlay please disable them in application settings and if you also use Teamviewer completely close it.

Thanks!

[yodasnowXT]

@IIPrest0nII Thanks so much for the reply,

I have previously disabled the overlays (forgot to add) but never have tried deleting the Twinkle folder. Unfortunately it did not work and still has the same weird loading screen. Any other ideas?

[EA_Atic]

Hey @yodasnowXT , can you turn off cloud saves for Battlefield 5 and then remove the entire document folder for BFV and see if that helps.  

If that don't help try updating the drivers for your GPU.  

Let me know how that works out. 

/Atic 

[yodasnowXT]

Unfortunately, it did not work (did not do the drivers as I previously uninstalled and then reinstalled them trying to fix it a while ago). Any other ideas? @EA_Atic

[EA_Atic · Accepted solution]

Could be a connection time out, what internet provider are you using and are you on wifi or cabled? 

Try our connective troubleshooting guide and see if that helps: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

/Atic