Re: Game Crashes

by elleberrie

Original Post

Game Crashes

Hi there everyone, 


I have been playing the game for a while now and hadn't experienced any bugs or crashes up until today.


I have tried to download the game on other devices. It works fine if I start again as a new gameplay, but when I log in my account to load my old gameplay, it crashes immediately. Any chances of fixing this? Do I have to wait for the new updates or? 



Message 1 of 5 (1,063 Views)

Re: Game Crashes


Hi @e8a113496a3472520b58ee1c7a47a410 


Please contact EA mobile advisor by creating an in-game ticket.


You can find tips on creating an in-game ticket here



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Message 2 of 5 (989 Views)

Re: Game Crashes

Hi, I can't get any access to the game as it immediately crashes in the loading screen. Have talked to EA Help, done all trouble shooting tips, but the game still crashes. I think my game file is corrupted but I don't know what to do to resolve it...

Message 3 of 5 (879 Views)

Re: Game Crashes

★★★ Newbie

Hi, I am experiencing the very same situation. Has your problem been resolved? Thank you! 

Message 4 of 5 (680 Views)

Re: Game Crashes

★★★ Newbie

This has also been happening to me. I can’t even get into the game to see my player ID because it literally crashes upon loading of my cloud game. 

Message 5 of 5 (253 Views)
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