Game Crashes when Opening Inventory

[StGunner316]

I’ve had the game crash 2 times tonight while playing the last few hours. Crashes immediately after pressing the ‘Options’ button on the PS4 controller to open up the inventory. Definitely needs to be fixed. 

[Getrektzky · Accepted solution]

I've had this happen to me a few times now and it seems that it always occurs when I have the Longbow with the skin 'Trial by Fire' equipped. Game just freezes when opening the inventory and after a while I get the error code CE-34878-0. Could be just a coincidence tho, but I will at least change the skin for now.

1. Check to make sure you have the latest software update: https://www.playstation.com/en-gb/get-help/ps4-system-software/
   I have the latest software updated.
2. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice). Turn it back on after 1 minute. Launch the game.
   I've done this. I've also rebuild the database in safe mode which was suggested somewhere else.
3. Turn off Convert Incoming Voice to Chat Text in the game's settings. (https://answers.ea.com/t5/Technical-Issues/Game-Keeps-Crashing-PS4/m-p/7439480/highlight/true#M5263)
   This is disabled.
4. Unplug any devices inserted into the USB slot
   No devices are inserted in the USB slot.

[EzriOneEleven]

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
What is your gamertag/PSN ID/EA Account name? TribalNinja
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Daniellaw7
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)? Bloodhound
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Water Processing PLant
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Opening inventory
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 12
When did this happen? (dd.mm.yy hh:mm) 05.02.2019 18:10
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? When I am in an "interact" animation (i.e. opening door, picking up item) and I press the "options" button to open my inventory, it crashes the game.
What should be happening instead? I should be opening my inventory.
Steps: How can we find the bug ourselves? While in game on PS4, go to open a door or pick up and item. While in the animation of doing so, press the "Options" button to open your inventory.

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Needs fixing, I can replicate this at any time during the game.

[Nnja14]

When playing through the game and looting around really quickly, I opened my inventory whilst at the same time i picking up items. Not sure whether related but as soon as i clicked the button for the inventory it blocked me and then crashed. 

[EA_Blueberry]

Can you get back to me whether these fixed it for you?

1. Check to make sure you have the latest software update: https://www.playstation.com/en-gb/get-help/ps4-system-software/
2. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice). Turn it back on after 1 minute. Launch the game.
3. Turn off Convert Incoming Voice to Chat Text in the game's settings. (https://answers.ea.com/t5/Technical-Issues/Game-Keeps-Crashing-PS4/m-p/7439480/highlight/true#M5263)
4. Unplug any devices inserted into the USB slot

If the game still crashes for you after opening inventory, double check to see if it happens with a different controller (this way we can determine whether it's hardware related). If that's not related, try reinstalling the game. If you're using an external hard drive, consider installing it on the internal to see if you have any improved results.

If necessary, restore PS4 settings back to default values: https://manuals.playstation.net/document/en/ps4/basic/relinquish.html

[Dhannu2016]

So this has happened to me several times where I'm in game and almost near the end of the game when 4 or 5 squads are left... When I check my inventory my game freezes and then crashes.. This has happened to me 4 or 5 times... Pls fix this issue. This has cost me many wins

[Nightmare4123]

Yep i have 30+ hours already on this game. And have multiple crashes in 1 day, mid game. Getting really annoying hope they fix this issue

[SmithyII_fpcct6]

Same problem.

A real hard crash too, ps4 doesn't respond inside the game or attempting to bring up the ps4 dash.

Can still hear party chat though.

[Getrektzky · Accepted solution]

I've had this happen to me a few times now and it seems that it always occurs when I have the Longbow with the skin 'Trial by Fire' equipped. Game just freezes when opening the inventory and after a while I get the error code CE-34878-0. Could be just a coincidence tho, but I will at least change the skin for now.

1. Check to make sure you have the latest software update: https://www.playstation.com/en-gb/get-help/ps4-system-software/
   I have the latest software updated.
2. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice). Turn it back on after 1 minute. Launch the game.
   I've done this. I've also rebuild the database in safe mode which was suggested somewhere else.
3. Turn off Convert Incoming Voice to Chat Text in the game's settings. (https://answers.ea.com/t5/Technical-Issues/Game-Keeps-Crashing-PS4/m-p/7439480/highlight/true#M5263)
   This is disabled.
4. Unplug any devices inserted into the USB slot
   No devices are inserted in the USB slot.