January 2019
Game crashes (hard closes) on start of new match, then counts match as a LOSS? Therefore, I lose my win streak? Can this be fixed/looked into? Playing on iPad. Opponent was 'ConspiracyOne'. Can provide additional information if needed....or if EA responds....
Solved! Go to Solution.
January 2019
Hi @smokethisgt,
as promised, I checked our logs and confirmed that you were disconnected from the match shortly after you've joined it and then your game was rebooted. I could not find any indicator of a crash tho but was able to see that you joined another match right away. Sorry that I could not be more helpful here.
January 2019
I played a few matches but suddenly i am gettig the same error as described above. Now every Match start ends in a black screen and crashing application
January 2019
Hi @smokethisgt and sorry to hear that.
Unfortunately, we can't fix it retroactively and grant you a win and reinstate your win-streak, sorry.
Can you provide me with your PersonaID (found in Settings -> About) and the exact time please, so I can have a look?
@Waffelkapitaen: Can you please make a separate post about this, since it seems like a different issue? Thanks!
January 2019
Sure, thanks for getting back to me. My persona ID is 1004144135007. The exact time would have been about 5 minutes before this ticket was entered. My match history doesn't go back far enough to get the exact time. Will be happy to send more information if needed.
January 2019
My pleasure.
I have a look tomorrow morning and get back to you.
January 2019
Hi @smokethisgt,
as promised, I checked our logs and confirmed that you were disconnected from the match shortly after you've joined it and then your game was rebooted. I could not find any indicator of a crash tho but was able to see that you joined another match right away. Sorry that I could not be more helpful here.
January 2019
Thanks for following up. Hopefully soon there can be a discrepancy that indicates whether a player left willingly, or if the game completely crashes. It puts the player at a disadvantage in my case.
April 2019
I also have this problem constant crashing on iPad before a game start up again and again ea need to sort this out it’s a joke
April 2019
Hey @Stanleytot1 thanks for reaching out. Does the crashing occur on loading screens? Or when about to battle? Can I ask what specific iPad and OS you are using?
April 2019
I have been having this same exact issue before and after update 1.5. The game shows who my opponent is then freezes on that screen. This has happened to me 15-20 times over the course of this season. I can without a doubt say I would be in the next league had it not been for this issue. It sounds like from the thread there is no recourse or fix for this so I have just been dealing with it. It stinks but what is the alternative.